IT Support Specialist

The IT Support Specialist supports all user desktop hardware and applications. This position performs a wide spectrum of IT tasks and requires both general and specific knowledge in many areas. The IT Support Specialist is a direct interface with computer users and will be responsible for providing excellent customer service while resolving technical issues., * Provide support and training to all users on all company-wide network systems.

• Track user support requests and system failures through a help desk system, such as ServiceNow or Fresh Service.
• Configure and install PC hardware and software, including upgrades and special configurations.
• Configure and support all company-approved mobile devices and applications.
• Provide new employees with an orientation of the computer systems and procedures.
• Add new users in Microsoft Active Directory and perform other administrative functions.
• Troubleshoot print queues, print servers, connectivity issues, and client configurations.
• Assist in the installation and configuration of LAN equipment, PCs, peripherals, and software.
• Maintain documentation for all hardware and software.
• Provide conference room services, including video conferencing and AV setups.

Education: Associate's degree or equivalent from a two-year college or technical school. An equivalent combination of education and experience is also acceptable.

Experience: One to two years of related experience in a service desk or helpdesk role is required. Experience should include a strong customer service background and working with end-users.

Technical Skills: Candidates should have knowledge of computer systems (software and hardware), Windows O365, basic Active Directory administration, and the Microsoft Office Suite. Experience in a networked client-server environment (e.g., TCP/IP, DNS, DHCP) is also necessary.

Preferred Qualifications

• IT related certifications are a plus.
• Familiarity with virtualization software, such as VMWare.
• Experience with desktop and laptop imaging.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at