IT Technician II

Job description: Information Technology Technician Intermediate provides front-line technical support to U.S. Army Aviation Center of Excellence (AVCoE) students, cadre, and leadership. IT Tech IIs log incoming incidents, troubleshoot basic hardware and software problems, and escalate complex issues to higher-tier technical teams., · Support student onboarding by validating student network access.

· Ensure all requirements are met by the student while in processing to allow for network access.

· Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues.

· Troubleshooting student devices when faults are encountered.

· Document all faults encountered and remediation of faults.

· Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system.

· Monitor the helpdesk phones during business hours and submit tickets on behalf of the caller.

· Issue IT equipment to student classes and train the class on proper usage.

· Patch and keep machines updated with the most up-to-date patches.

· Other duties as assigned.

· VALID Secret clearance

· CURRENT Security + certification, · Willingness to learn and apply new skills.

· Good organizational skills.

· Customer service.

· Patching and imaging systems.

· Windows 10 administrator experience.

· Ticketing system and metric experience.

· Work well with others in a team environment.

Pulled from the full job description

• Professional development assistance
• AD&D insurance
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account, Benefits: Competitive salary commensurate to experience, Retirement Plan, Health, Dental, Vision Insurance, Health Savings Account (HSA), Company provided Life Insurance, Paid Time Off, Retirement Plan, Company Provided Short Term Disability (STD) and Accidental Death and Dismemberment (ADD) Insurance, Certification Cost Share Program., * Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Security clearance:

• Secret (Required)

About us: 1 Acord is a Service Disabled, Veteran Owned Small Business based in Columbus GA founded in 2019. Our goal is to provide high-quality contract employees to the government at affordable prices. Focused on helping Veterans find meaningful work, we seek out and hire Veterans were possible to meet the needs of our customers. Our employees are our product! They are the key to our success, and we take pride in providing the best product possible to our clients.