IT Helpdesk Technician

We are looking for a motivated, customer-focused IT Helpdesk Technician to join our Service Department in Eagan, Minnesota. In this role, you will provide remote technical support to our clients, troubleshoot a wide range of hardware and software issues, and help ensure the reliable operation of the technology our customers depend on every day.

If you enjoy solving technical challenges, delivering outstanding customer service, and working alongside a knowledgeable, collaborative team, we'd love to hear from you.

About the Job:

The IT Helpdesk Technician provides prompt, professional remote technical support to Erickson Technologies' clients. This role is responsible for diagnosing and resolving a wide variety of technical issues involving workstations, servers, printers, firewalls, network infrastructure, x-ray sensors, VoIP systems, and other technology commonly found in dental practices.

Technicians also troubleshoot Windows operating systems, Microsoft applications, and dental practice management software, frequently collaborating with third-party vendors to resolve complex issues. Additional responsibilities include performing scheduled maintenance, documenting all work accurately within our CRM/ticketing system, assisting with data migrations, and completing other duties as assigned by management.

• Associate degree in Information Technology or a related field, or equivalent professional experience
• Strong knowledge of Microsoft Windows desktop operating systems
• Working knowledge of Microsoft Windows Server
• Experience troubleshooting PC hardware and peripherals
• Familiarity with Microsoft 365 and Microsoft Office applications
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent customer service and interpersonal skills
• Clear verbal and written communication skills
• Ability to prioritize multiple tasks while maintaining attention to detail
• Strong organizational and time management skills
• Ability to work independently as well as collaboratively within a team
• A positive, professional attitude and willingness to learn, * Helpdesk: 2 years (Required)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Pulled from the full job description

• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Cell phone reimbursement, * Competitive pay with paid overtime
• Paid Time Off (PTO)
• Paid holidays
• Medical, dental, and vision insurance
• 401(k) with company match
• Annual profit-sharing program
• Cell phone reimbursement

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

For more than 35 years, Erickson Technologies has delivered managed IT services, cybersecurity, backup solutions, and exceptional customer support to more than 750 dental practices throughout the Midwest and across the United States.