Desktop Support Technician

The Desktop Support Technician provides frontline technical support to internal employees, ensuring reliable access to computers, mobile devices, applications, and core business systems. This role is ideal for someone looking to kickstart their IT career, build foundational technical skills, and grow within a fast-moving technology environment. Curiosity, eagerness to learn, and a service-oriented mindset are essential., Hardware Provisioning & Setup

• Device Provisioning - Configure, deploy, and maintain laptops, desktops, tablets, and mobile phones.
• Install operating systems, required applications, security tools, and user profiles.
• Maintain inventory of hardware, accessories, and replacement equipment.

Helpdesk & End-User Support

• Helpdesk Support - Respond to support tickets, walk-ups, and phone requests from internal employees.
• Troubleshoot issues related to hardware, software, connectivity, accounts, and peripherals.
• Provide friendly, patient, and clear guidance to users with varying levels of technical comfort.

Technical Troubleshooting

• Troubleshooting - Diagnose and resolve issues with Windows, macOS, mobile devices, printers, and common business applications.
• Escalate complex issues to senior technicians or engineers when needed.
• Document solutions and contribute to internal knowledge bases.

Technical Writing & Documentation

• Create clear, step-by-step guides, FAQs, and internal documentation for recurring issues.
• Maintain accurate records of device setups, configurations, and support resolutions.
• Translate technical concepts into simple, understandable language for non-technical employees.

IT Operations & Exposure

• Assist with account creation, password resets, and basic identity management.
• Support onboarding/offboarding processes, ensuring employees have the right equipment and access.
• Gain exposure to networking, cloud systems, security tools, and enterprise IT workflows., This is a hands-on, onsite role supporting employees face-to-face. You'll work closely with IT leadership and software engineers, gaining real-world exposure to enterprise technology while building foundational skills that accelerate long-term career growth.

• Strong interest in launching a career in information technology.
• Demonstrated curiosity, eagerness to learn, and willingness to take initiative.
• Basic understanding of computers, mobile devices, operating systems, and common applications.
• Strong communication skills and comfort working directly with internal employees.
• Ability to lift and move computer equipment as needed.
• Must work onsite in Overland Park, Kansas.

Preferred Qualifications

• Experience in a customer service, technical support, or helpdesk environment.
• Familiarity with Windows, macOS, iOS, or Android device setup.
• Exposure to ticketing systems (Jira, Zendesk, ServiceNow, etc.).
• Basic understanding of networking concepts (Wi-Fi, VPN, IP addresses).
• Interest in growing into systems administration, engineering, or cybersecurity.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance