IT Support Engineer/Infrastructure Analyst(Printers)

Interview process-2 rounds, round 1 with HM is virtual and round 2 with the director of team-on site

What are some preferred/nice to have skills the manager is looking for?

• Enterprise Printing
• Lexmark
• Zebra
• Firmware Management
• Endpoint Infrastructure
• Supply Chain Technology
• MarkVision Enterprise
• Incident & Problem Management
• Change Management
• Technical Documentation
• Vendor Management
• Process Automation & Standardization.

Tell us about your department:

Responsible for engineering, design and build of all infrastructure used in retail stores (client, mobile, server, network, print, IoT) as well as the corporate desktop environment and office productivity applications., Seeking a self-motivated IT Engineer with extensive experience in managing diverse hardware types, platforms, and management tools within a large retail enterprise. Supports enterprise printing and endpoint infrastructure across retail and supply chain environments. Responsible for engineering, support, modernization, and lifecycle management of Lexmark and Zebra printer platforms, including firmware management, monitoring, automation, troubleshooting, and operational readiness. Partners with infrastructure, deployment, support, and vendor teams to improve device reliability, standardization, and supportability., * Lead engineering and support efforts for Lexmark and Zebra printer environments across retail and supply chain operations.

• Investigate and resolve complex hardware, firmware, driver, and configuration issues.
• Manage printer firmware testing, validation, deployment, and lifecycle activities.
• Administer and improve printer monitoring, reporting, and management platforms, including MarkVision Enterprise.
• Drive device discovery, inventory management, and configuration standardization efforts across supply chain locations.
• Create technical documentation, operational procedures, knowledge articles, and implementation guides.
• Execute change management, incident management, and problem management activities for production systems.
• Collaborate with internal engineering teams, deployment organizations, supply chain partners, and external vendors to deliver reliable endpoint and printing solutions.

What are the top five skills and number of years of experience required to perform this job?

• Experience Proficient in PowerShell and Microsoft OS
• Experience with Printing, desktop support, troubleshooting, and root cause analysis.
• Able to work independently as well as with a large team, as required.
• Able to communicate effectively - written and verbally, as required.