Technology Support Specialist

The Technology Support & Training Technician serves as a vital technical resource, ensuring that organizational hardware, software, and systems run seamlessly. This role is designed for a skilled technician who excels at hands-on troubleshooting, possesses a strong knack for creating clear, user-friendly documentation, and enjoys leading structured training sessions for staff.

You will be the go-to technical expert who empowers staff by delivering targeted training on core tools and maintaining a robust self-service knowledge base.

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related technical field (or equivalent practical experience).

Experience in an IT help desk, technical support, or systems administration role is preferred. Experience delivering technical training or workshops is a plus.

Strong proficiency in managing and troubleshooting Windows, Chrome OS, macOS, and Google Workspace. Experience with VoIP technology, Active Directory, MDM software, or ticketing systems is a plus.

Proven ability to write clear, concise, and jargon-free technical documentation and user manuals.

Ability to translate complex technical information into clear, understandable instructions for non-technical staff.

Work closely with both our tight-knit team of IT specialists and our vendor partners. The candidate should be able to effectively share expertise and seek out opportunities to further their technical skills.

Excellent analytical skills with a methodical approach to diagnosing hardware, software, and network issues.