Technical Support Engineer

• Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations platform and application issues.
• Perform advanced troubleshooting using tools such as Visual Studio, Azure telemetry, SQL, AI led tooling, and diagnostic utilities.
• Analyze and resolve issues across Finance, Supply Chain, and platform-related components.
• Troubleshoot environment deployments, upgrades, integrations, and performance issues in ERP environments.
• Collaborate with global support teams, consulting teams, and product engineering to escalate and resolve complex issues.
• Act as a liaison between customers and product groups, ensuring accurate problem statements and business impact.
• Create and maintain technical documentation, troubleshooting guides, and internal knowledge base articles.
• Participate in onboarding, continuous learning, and readiness activities for new Dynamics 365 Finance features. Mentor peers and contribute to training and knowledge-sharing initiatives.

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.
• Experience supporting ERP systems such as: Microsoft Dynamics (AX / D365),SAP, PeopleSoft, NetSuite, Oracle ERP Cloud, Epicor, or similar.
• Experience with financial and/or supply chain business processes, demonstrated through professional work experience, academic coursework, or hands-on use of business systems and applications.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport., * Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
• Microsoft Technology Certifications
• Industry IT-Based Certifications (e.g. Comp-TIA, CCNA, ISC2)
• Programming fundamentals; ability to read code and write simple code\script, preferably in: C#, SQL, X++ (Dynamics) AND Kusto (KQL)

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

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