Production Support Engineer

Our client is seeking a hands-on Production Support Engineer, effectively operating as a Full Stack Engineer, to support and enhance mission-critical production systems. This role requires strong technical depth across the stack, a proactive mindset, and the ability to operate in a fast-paced, production-driven environment.

The ideal candidate will not only resolve production issues but also contribute to improving system stability, performance, and automation, working closely with engineering, QA, and business stakeholders., * Provide end-to-end production support for full-stack applications, ensuring high availability and system reliability.

• Troubleshoot, analyze, and resolve production incidents, including root cause analysis and long-term fixes.
• Work across the frontend, backend, and database layers to diagnose and resolve complex issues.
• Develop and deploy bug fixes, enhancements, and minor features directly into production environments.
• Monitor application health, logs, and performance metrics to proactively identify and mitigate issues.
• Collaborate with development, QA, DevOps, and business teams to ensure smooth releases and post-release stability.
• Improve production support processes through automation, tooling, and documentation.
• Participate in on-call rotations and provide timely support during critical incidents.
• Ensure compliance with security, performance, and operational best practices.

• Bachelor's or master's degree in computer science, Engineering, or a related field.
• Strong hands-on experience as a Full Stack Engineer supporting production systems.
• Proficiency in backend development (e.g., Java with Spring Boot or equivalent enterprise frameworks).
• Solid experience with frontend technologies (e.g., Angular, React, or similar frameworks).
• Strong understanding of REST APIs, microservices, and service-oriented architectures.
• Experience working with relational and/or NoSQL databases.
• Familiarity with logging, monitoring, and alerting tools.
• Experience with CI/CD pipelines, version control systems (Git), and Agile environments.
• Ability to debug issues across application layers under time-sensitive conditions., * Experience supporting high-traffic, production-grade applications.
• Exposure to cloud platforms (AWS, Azure, or Google Cloud Platform).
• Experience with DevOps practices, containerization, or infrastructure troubleshooting.
• Prior experience in financial services, mortgage, or enterprise SaaS environments is a plus., * Highly hands-on and comfortable working directly with production systems.
• Strong problem-solving skills with a sense of ownership and accountability.
• Able to balance production support responsibilities with ongoing engineering work.
• Thrives in a fast-paced, high-impact environment with minimal supervision.
• Strong communication skills to work effectively with cross-functional teams.

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $90,000 to $100,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

Our client is a U.S.-based financial technology (fintech) company focused on the mortgage industry. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.