Software Engineer

Sun Inc.
San Ramon, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

San Ramon, United States of America

Tech stack

Artificial Intelligence
Amazon Web Services (AWS)
Software as a Service
Amazon DynamoDB
Python
Load Testing
Shopify
Systems Integration
TypeScript
Zoho Office Suite
React
Large Language Models
Prompt Engineering
AWS Lambda
Backend
FastAPI
Pytest
Build Tools
GraphQL
Virtual Agents
REST
Amazon Web Services (AWS)
New Relic (SaaS)
Serverless Computing

Job description

We''re looking for a senior engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify.

What you''ll build:

  • AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers)

  • Event-driven serverless backend on AWS Lambda + SQS

  • Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat

  • Analytics reporting via New Relic NRQL with a React/TypeScript dashboards

  • Develop and Maintain Gladly Configurations and customizations and build tools to help agents

  • develop, configure & test AI agent to interact with customer queries.

Requirements

Python FastAPI, async/await, Pydantic, pytest

  • AWS Lambda, SQS, DynamoDB, Secrets Manager

  • LLM integration OpenAI SDK, AWS Bedrock, prompt engineering

  • Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring)

  • SaaS REST API integrations (Gladly, Shopify, or similar)

  • React + TypeScript

Nice to have:

  • New Relic NRQL

  • K6 load testing / TypeScript automation scripts

Apply for this position