Transportation (Vessel) IT Operations Support Specialist

Milestone Technologies Inc. is currently hiring for a Transportation (Vessel) IT Operations Support Specialist in the Long Beach, CA area.

This role will be fulltime 8am - 5pm PST, onsite in Long Beach.

How You Will Make an Impact:

• General IT Ops with focus on Vessel
• Support ABB and remote table protocols for STS Cranes
• Support ABB OCR system
• Support and test Navis' N4 & XPS software
• Nice to Have:

• Support TBA (Kone) TEAMS software for the automated guided vehicles
• Support FMDS, Battery management system, and fence control system for the automated guided vehicles
• Knowledge on the tools mentioned above

• 3-5 years of operations experience in shipping or transportation (Vessel)
• Must be familiar with maritime business knowledge
• Ability to upgrade software based upon instructions provided by Software Vendor operational manual and complete tasks within designated timeframe
• Managing work using Help Desk Tickets (Jira Service Desk)
• Understand overall vessel operations processes to support EDI and billing issues
• Understanding of inventory management principles and global logistics practices
• Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus
• Ability to review and update relevant Documentation using Confluence
• Must have experience with Microsoft 365 (including TEAMS)
• Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!
• Strong written and verbal communication skills
• Strong attention to detail and organizational skills, including the ability to follow a detailed

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.