IT Support Specialist

We are seeking a knowledgeable and customer-focused IT Support Specialist to join our growing remote support team. In this role, you will provide technical assistance to employees and customers by diagnosing and resolving hardware, software, and network-related issues. The ideal candidate is a strong communicator with excellent troubleshooting skills and a passion for delivering outstanding technical support., * Provide first-level technical support via phone, email, live chat, and remote desktop.

• Troubleshoot and resolve hardware, software, operating system, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Assist users with Microsoft Windows, Microsoft 365, and cloud-based applications.
• Create, track, and resolve support tickets while documenting all troubleshooting steps.
• Configure user accounts, passwords, and access permissions.
• Escalate complex technical issues to senior IT staff when necessary.
• Perform routine system updates, software installations, and security patches.
• Assist with onboarding and offboarding employees by preparing and configuring equipment.
• Maintain inventory of IT assets and equipment.
• Ensure compliance with company security policies and data protection standards.
• Deliver exceptional customer service while meeting response and resolution time goals.

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Minimum 1-2 years of IT support, help desk, or technical support experience preferred.
• Experience with Windows, Microsoft 365, Active Directory, VPNs, and remote support tools.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote work environment.
• Strong organizational and time-management skills.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting macOS and mobile devices (iOS/Android).
• Familiarity with ticketing systems such as Jira, Zendesk, Freshservice, or ServiceNow.
• Knowledge of cybersecurity best practices and endpoint security.

Pulled from the full job description

• Paid training
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Opportunities for advancement, * Competitive hourly pay
• Remote work opportunity
• Flexible scheduling
• Paid training
• Health, dental, and vision insurance (where eligible)
• Paid time off and company holidays
• Retirement savings plan
• Professional development and certification assistance
• Career advancement opportunities