Technical Support Technician

• Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 0 3 years of experience in a Technical Support, Help Desk, Service Desk, or Desktop Support role.
• Basic knowledge of Windows operating systems, Office 365, Active Directory, and common desktop applications.
• Familiarity with ticketing systems such as ServiceNow, Remedy, Jira, or similar platforms is preferred.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work effectively in a team environment and follow established processes.

Preferred Skills:

• Experience supporting hardware, software, printers, and peripheral devices.
• Basic understanding of networking concepts (TCP/IP, VPN, Wi-Fi).
• Strong organizational skills with the ability to manage multiple support requests.
• Customer-oriented mindset with excellent verbal and written communication skills.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.