Service Desk Personnel (Onsite)
Gsk Solutions Inc
Nashville, United States of America
yesterday
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Nashville, United States of America
Tech stack
LTE (Telecommunication)
Microsoft Active Directory
Virtual Private Networks (VPN)
Network Troubleshooting
Cisco WebEx
Wi-Fi Technology
Cisco networks
Requirements
Must be able to lift at least 50 pounds. IT Call Center Experience preferred
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Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting
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Server Print Queue, and local Queues Active Directory Management
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Able to navigate Different OUs
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Able to look up attributes
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Able to reset password and unlock accounts. iOS Management, Support, and Deployment
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Setting up new phones/Ipads
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Resetting iTunes accounts
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Resetting network settings
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Backup/Restore device data Video Conferencing
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Cisco WebEx
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MS Teams
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Cisco Presence video solutions Network troubleshooting
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Internal vs external
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VPN
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LTE
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Wifi