Franchise Business Consultant

Our client is a nationally recognized leader in the commercial cleaning and franchise services industry, supporting entrepreneurs as they build and grow successful businesses. This organization is known for its commitment to operational excellence, customer satisfaction, and providing franchise owners with the tools and coaching needed to succeed.

If you have a strong background in janitorial operations and customer service and are ready to transition away from hands-on cleaning into a business coaching and consulting role, this is an excellent opportunity to advance your career while maintaining a consistent daytime schedule., As a Franchise Business Consultant, you will serve as a trusted advisor to independently owned franchise businesses throughout the South Side of Chicago and Northwest Indiana. Your focus will be helping franchise owners improve operations, maintain exceptional customer satisfaction, and grow their businesses., * Build and maintain strong working relationships with assigned franchise owners.

• Conduct routine operational audits to ensure brand standards are met.
• Identify operational successes and areas for improvement through proactive site visits.
• Coach franchise owners on best practices for customer service, operations, and business growth.
• Assist in resolving customer concerns and support account retention efforts.
• Identify opportunities for additional services that can increase franchise owner revenue.
• Develop relationships with customer site contacts to strengthen long-term partnerships.
• Support franchise owners with customer onboarding and offboarding.
• Conduct business planning sessions with franchise owners.
• Provide technical guidance on commercial cleaning procedures when needed.
• Complete accurate documentation and administrative reporting in a timely manner.
• Participate in on-call support as required.

• Minimum of 4 years of experience in janitorial operations and customer service.
• Strong understanding of commercial cleaning operations.
• Excellent interpersonal, coaching, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Excellent organizational and time management skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Professional demeanor with the ability to handle confidential information., * Experience with floor stripping and waxing, carpet extraction, and floor buffing.
• Experience servicing schools, healthcare facilities, automotive dealerships, or similar commercial environments.

Pulled from the full job description

• Fuel card
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Paid holidays
• Opportunities for advancement, * Base salary of $50,000
• On-target earnings up to $65,000 through performance incentives
• Medical, dental, and vision benefits
• Retirement plan with company matching
• Company vehicle and gas card
• Company-provided laptop, tablet, and cell phone
• Paid vacation and company holidays