IT Coordinator

This role provides IT support for a growing behavioral health company, managing help desk operations, employee onboarding/offboarding, hardware inventory, and day-to-day technology support for office and clinical staff.

This is a hybrid position with three days a week in office (SouthSide of Pittsburgh) and two days a week remote. Parking pass in a nearby lot will be provided. This role will report to the senior leadership.

What You Will Do

Help Desk & End-User Support

• Serve as the first point of contact for technology issues across all company locations, via ticketing system, phone, and in-person support
• Triage, resolve, and escalate tickets, maintaining service level standards for response and resolution time
• Troubleshoot hardware, software, network connectivity, and peripheral issues for end users
• Maintain accurate ticket documentation and contribute to a growing internal knowledge base

Onboarding & Offboarding

• Provision and deprovision user accounts, devices, and system access for new hires and departing employees
• Coordinate hardware setup and deployment for new employees across office and clinical roles
• Maintain onboarding/offboarding checklists and ensure timely, accurate execution

Device & Hardware Management

• Maintain hardware inventory across all company locations (laptops, tablets, peripherals)
• Support device imaging, configuration, and lifecycle management
• Assist with mobile device management (MDM) enrollment and troubleshooting (Microsoft Intune)

Microsoft 365 & Systems Support

• Provide day-to-day administrative support for Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)
• Support user identity and access management tasks
• Assist with basic network and connectivity troubleshooting across multiple sites

Security & Compliance Support

• Follow established security protocols and support endpoint protection practices
• Support compliance with HIPAA technical safeguards relevant to IT operations
• Report security incidents and support incident response procedures as directed

Documentation & Communication

• Create and maintain clear technical documentation, runbooks, and standard operating procedures
• Communicate proactively with staff and leadership on ticket status, outages, and planned maintenance
• Participate in regular check-ins and reporting on help desk metrics and operational status

Other duties as assigned

• 3+ years of experience in an IT help desk, support, or coordinator role
• Working knowledge of Microsoft 365 administration
• Experience supporting end users across multiple physical locations or a growing organization
• Strong troubleshooting, documentation, and communication skills
• Associate's degree in IT/related field, or equivalent combination of education and experience

Preferred

• Experience with Microsoft Intune, Entra ID, or similar MDM/identity platforms
• Relevant certifications (CompTIA A+, Network+, Security+, Microsoft MD-102, or similar) or active pursuit of certification
• Experience in a compliance-driven industry (healthcare, education, financial services)
• Experience with IT ticketing/service management platforms
• Experience in healthcare, behavioral health, or a clinical services environment
• Exposure to endpoint security tools (Microsoft Defender or similar), This role requires heavy computer work and requires the ability to communicate clearly both verbally and in writing - including frequent talking, hearing, writing, typing, reading, and significant comprehension. The employee frequently is also required to sit, stand, walk, use hands, and reach with arms/hands. Regular and consistent attendance required. Ability to work well under stress and managing workload of multiple priorities. Ability to drive locally between offices on an as needed basis required.

2026 East Carson Street, Pittsburgh, PA 15203 Hybrid work $57,000 - $67,000 a year - Full-time, Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount, * Insurance Options: Health, dental, vision, pre-tax health savings account (HSA), Short-term disability, Life, Critical Illness, Accident. Employee Assistance Program for personal and professional support.
• Retirement: 401K. Strong employer match. Easy-to-use administration. Advisor support.
• Education Benefits: Tuition discounts from university partners for employees and their families.
• Paid Time Off: 3 weeks of PTO annually (Sick, Vacation, Personal).
• Holidays: 7 Paid holidays annually., * 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance