Field Engineer - Multi-Function Office Systems

We are seeking an operational, detail-oriented mid-grade Field Engineer to manage on-site technical diagnostics, electromechanical maintenance, and digital workflow configurations for multi-function printer (MFD) fleets. Reporting directly to our regional branch office, you will operate across an assigned territory corridor in the greater Chicagoland area, serving as our core field touchpoint-resolving active equipment component failures, performing critical upkeep calibrations, and mapping devices safely onto customer networks. Your focus will center directly on maximizing territory First-Time Fix Rates (FTFR), executing daily branch-coordinated routing efficiencies, and providing unparalleled client satisfaction during on-site customer engagements., * Provide high-quality technical break-fix resolution, mechanical adjustments, and electrical part replacements on office multi-function printer fleets, explicitly targeting the Xerox AltaLink and VersaLink equipment lines.

• Diagnose and swap out core electro-photographic component lines: fuser assemblies, feed roller systems, registration clutches, transfer belts, developer housings, and paper-feed trays.
• Integrate new and redeployed MFD systems seamlessly onto customer local area networks (LANs), configuring static IP tables, subnet masks, and network print queues.
• Deploy and troubleshoot standard network scanning protocols: scan-to-folder via SMBv3, secure FTP (SFTP), scan-to-email paths (SMTP authentication), and standard user login security rules.
• Report to the local branch office for inventory collections, master parts allocation, and routine service meetings as directed by field leadership.
• Participate fully in peer-shadowing modules and safety reviews, collaborating with Senior Field Engineers during the initial 3-10 day supervised onboarding and training assessment window., * Response Efficiency: Respond to local dispatch updates promptly, maintaining alignment with contract response windows (under 4 hours average).
• Callback Minimization: Minimize equipment repeat calls by ensuring exhaustive mechanical testing prior to job-ticket closure.
• Inventory Integrity: Keep car-stock variance below 2% via rigorous logging of replacement components within our mobile field application.

• STRONGLY RECOMMENDED: Active Xerox ConnectKey Technology Certifications (AltaLink or VersaLink systems series) or formal dealer factory equivalent training.
• A minimum of 2 to 5 years of proven hands-on field technical service experience repairing multi-function office copiers, network printers, or related document solutions hardware.
• Solid foundational mechanics: comfortable utilizing digital multimeters, reading exploded parts diagrams, and interpreting electrical schematics.
• Competency in enterprise IT baselines: operating knowledge of print controllers, subnets, gateways, and web-based device administration dashboards.
• Strong organizational and daily scheduling skills, with a proven ability to manage regional commuting routes across Chicagoland suburbs and thoroughfares safely.
• Valid driver's license with a safe, compliant driving record eligible for commercial auto fleet underwriting.

Performance-Driven KPIs & Expectations

Pulled from the full job description

• Fuel card
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Highly competitive base hourly wage/salary scale, with additional performance-based efficiency bonus tracking.
• Full corporate medical, dental, vision, and group wellness insurance programs.
• 401(k) company savings blueprint with a competitive employer matching incentive.
• Accrued Paid Time Off (PTO) package and paid company holiday calendar.
• Company-supported training pathways to achieve advanced OEM certifications (including high-volume digital production systems).
• Provisioned field workspace tools, including a corporate smartphone, laptop, professional diagnostic kits, and an assigned service van with integrated toll and fuel card access (contingent upon policy guidelines listed above).