Life Sciences Windows Desktop Administrator

Milestone Technologies, Inc.
Apex, United States of America
yesterday

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Senior
Compensation
$ 94K

Job location

Apex, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Agile Methodologies
Antivirus Softwares
JIRA
Business Systems
Computer Security
System Configuration
Data Transmissions
Data Integrity
Document Management Systems
Digital Electronics
IBM Maximo
Python
Laboratory Information Management Systems
Microsoft Office
System Center Configuration Manager
Windows Server
Powershell
SQL Databases
Systems Architecture
System Testing
Systems Integration
TCP/IP
Firewalls (Computer Science)
Hp Alm
Data Management
Firewall Services Module
GXP
Cisco networks
Server Operating Systems & Platforms
ServiceNow
User Accounts
VMware

Job description

Milestone is seeking an experienced and technically adept Life Sciences Business Systems IS Admin to join the Enterprise Benchtop Services team. This position supports commercial manufacturing, laboratories, and benchtop environments, managing mission-critical systems in a regulated (GxP/GMP) environment. You will work cross-functionally with Manufacturing, Quality, Engineering, and Digital Tech teams to install, configure, validate, and support lab and manufacturing systems., System Administration & Support

  • Perform Windows administration for lab and manufacturing systems, including Windows 10/11 and Windows Server platforms.
  • Act as system owner for LIMS, Empower, Maximo, ServiceNow, HP ALM, and potentially MES platforms. Provide system upgrades.
  • Administer user accounts, group policies, license management, and patch deployments via SCCM.
  • Manage qualification processes including IQ, OQ, and electronic validation documentation.
  • Provide Tier 1 and 2 technical support and troubleshooting for lab instruments and systems.
  • Coordinate anti-virus deployments, network setups (TCP/IP), and firewall configurations.

Project Work & Integration

  • Drive lab data remediation efforts, automating data transfer from instrument controllers to enterprise storage.
  • Lead or support Windows 11 upgrades for GxP lab systems.
  • Collaborate with instrument vendors for system configuration, upgrades, and lifecycle support.
  • Engage in system readiness assessments, GxP validation efforts, and risk assessments.
  • Participate in workshops, system design reviews, and user acceptance testing.

Documentation & Compliance

  • Document system configurations, SOPs, validation scripts, and system architecture.
  • Maintain accurate inventory via ServiceNow and align with lab asset management practices.
  • Ensure systems meet GMP, GxP, cybersecurity, and data integrity standards.
  • Track all service and support tickets in ServiceNow and actively participate in daily Agile standups using Jira.

Requirements

The ideal candidate will have strong IT skills with experience in Active Directory (AD), networking, Windows administration, and customer support. GMP/GLP experience is required, with hands-on experience supporting laboratory systems such as Empower, LIMS, and LEM. The majority of the role will focus on supporting Empower and/or LIMS systems, so deep technical experience in these platforms is highly preferred. Candidates should also be comfortable troubleshooting technical issues, supporting end users, and working in regulated scientific or laboratory environments., * Bachelor's degree + 2 years' experience, Associate's + 6 years, or HS diploma + 8 years in IT, Engineering, or related fields.

  • 5+ years of Windows system administration in GxP/GMP life sciences environments.
  • Experience with Windows OS (Win10, Win11, Windows Server), SCCM, and ServiceNow.
  • Hands-on support of laboratory computers and benchtop instruments.
  • Administration of LIMS, Empower, ELN, Waters systems, or MES. Previous experience upgrading Empower.
  • Physical capability to handle hardware tasks (ability to lift up to 40 lbs)., * Knowledge of system validation, ITIL framework, and regulated (GMP/GxP/GLC) environments.
  • Experience with cybersecurity, firewalls, server environments, and VMWare platforms.
  • Familiarity with scripting and automation using PowerShell, Batch, Python, or SQL.
  • Prior experience with system integration and lifecycle management in laboratory environments.
  • Certifications such as A+, CompTIA+, MCSE, or Cisco (CCNA)., * Technically curious, proactive, and highly collaborative.
  • Exceptional problem-solving and communication skills.
  • Strong customer service mindset with a "white-glove" support approach.
  • Ability to work independently and manage shifting priorities in a dynamic environment.
  • Attention to detail, excellent organizational skills, and thorough documentation habits., ServiceNow, Jira, MS Teams, MS Office 365, SCCM, VMWare, LIMS, Empower, Maximo, HP ALM, MES platforms

Benefits & conditions

The estimated pay range for this position is USD $45.00/Hr - USD $50.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

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