ServiceNow Process Solution Architect

• 10+ years of progressive experience in business transformation, process architecture, business process management, management consulting, business analysis, operating model design, service management, or related disciplines
• 5+ years leading complex business process transformation, process architecture, or business process re-engineering initiatives
• Significant experience with the ServiceNow platform or comparable enterprise workflow and automation platforms
• Demonstrated experience designing future-state processes, conducting process maturity assessments, and developing transformation roadmaps
• Proven ability to facilitate complex stakeholder discussions, challenge current-state practices, and achieve alignment among stakeholders with competing priorities
• Experience partnering with senior leaders, technical architects, and delivery teams to translate business strategy and process design into functional solutions
• Experience with OCM, Agile/SCRUM, ITIL, process automation, AI-enabled workflows, or process improvement methodologies

QUALIFICATION:

• Minimum 4-year University degree or equivalent work experience
• ServiceNow CSA, Business Analyst, or relevant CIS certification preferred
• ITIL certification strongly preferred
• Prosci or equivalent OCM certification strongly preferred
• Lean, Lean Six Sigma, BPM, Design Thinking, service design, PMP, Agile/SCRUM, SAFe, TOGAF, or business architecture certification beneficial
• English: Fluent
• Travel: 0-10%