Integration Support Specialist

Reports to: Manager of B2B Integrations Travel: Occasional, but varies based on assigned projects or duties, conferences, training, etc.

About the Role: Do you like being on a team and engaging with end users to quickly solve technical issues with IT services? Do you enjoy working in a time-sensitive environment, finding solutions and delighting end users? The B2B Integration Support Specialist serves on a customer and vendor-centric IT support team, responsible for analyzing and resolving challenges with our Sterling Integrator application and end user communications. They also work closely with our internal departments on various data issues. Responsibilities include:

• Implements Electronic Data Interchange (EDI) for Do it Best Members and Vendors.
• Interacts via telephone and email with DIB departments, supplier's EDI and business staff contacts, software suppliers, and EDI Value Added Networks (VANs) to resolve EDI issues. There is also the occasional need to speak with members who use the X12 format to help resolve their issues.
• Use EDI translation software to monitor the daily processing of the EDI system and initiate the necessary actions to correct any EDI issues. This includes discussing the issues with the various departments and working with the vendors to take corrective actions in their software or procedures.
• Daily monitoring of EDI Errors and working with EDI trading partners to troubleshoot and correct. This includes but is not limited to:

• Check invoice errors
• Validate invoices within backend systems are ready to be paid
• Recover lost or rejected invoices.
• Reviews unacknowledged report and resolve problems with lost or delayed transmissions
• Review Advance Ship Notice error report and work with trading partner, purchasing or the appropriate Retail Service Center to correct error.
• Review 864 (credit authorization) reports for errors. Correct or contact a trading partner to resend.

• Work with vendors to become eligible to sell their products drop ship from our online catalog
• Monitor EDI translation and editor reports for all inbound and outbound transmission errors.
• Determine cause of error and initiate corrective action.
• Must be able to use all in-house and 3rd party tools to determine issues and errors. This will include but are not limited to Ultra Edit, Magnify, EDI Notepad
• Review editor and translator errors for member purchase orders and invoices sent EDI. Contact members to initiate corrective action.
• Load and maintain Trading Partner profiles.
• Increase trading partner base.
• Work with user departments to identify and contact potential partners.
• Support of other corporate initiatives which include but are not limited to Vendor Portal.
• Participate, as needed, in Project meetings either as part of the team or in a consulting role
• Lead training meetings with vendors on third party portals.
• Train vendors and members on proper usage of the X12 format.
• Facilitate enterprise data communications with business partners including all member, vendor, Value Added Networks, financial, and Point of Sale communications as well as internal electronic communications
• Coordinate planned changes to processes, specifications, etc with the communications department. Validate that all parties involved adhere to all of the required changes.
• Coordinate and oversee the addition of members and vendors to existing EDI transaction sets as well as our proprietary format.
• Maintain vendor documentation on the Vendor Portal.
• Develop and provide user documentation, procedures, and technical specifications.
• Develop and maintain Product vendor qualifications
• Develop and maintain Point of Sale vendor qualifications
• Assist the logistics department in updating and maintaining the Shipping and Marking Standards
• Assist in designing new or reformatted application files and layouts in support of member and vendor communication using X12, JSON or other format
• Thoroughly test EDI transaction maps, SI business processes, and review EDI test files and data
• Work Do it Best trade shows, as needed, to support various business applications/programs
• Support a culture of teamwork, collaboration and proficiency within the team

• Degree in an IT related field or 1-5 years of relevant work experience
• Experience with X12 Format
• Experience with AS2 and FTP Communication
• The ability to learn and explain our proprietary format
• Knowledge of personal computers, servers, and database and file structures.
• Experience with various communication protocols
• Understanding of Windows Operating System
• Excellent troubleshooting using logic and problem solving skills
• Excellent verbal/written communication skills
• Familiar with proper testing procedures
• Ability to work independently and with others on various EDI and IT projects
• Ability to manage multiple problems concurrently
• Ability to correctly prioritize and resolve critical issues
• Ability and willingness to work additional hours as necessary to resolve problems
• Ability to work effectively in time critical, pressure situations with limited supervision
• Customer Service minded
• Effective technical writing skills
• Effective interpersonal skills, collaboration, and teamwork
• Familiar with team collaboration and productivity tools.
• Ability to learn and utilize the ticketing system.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Profit sharing
• Opportunities for advancement, * Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities

Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.