IT/ Copier Tech - Hybrid

IT and Service Technician (hybrid) job descreption (Five years of office equipment repair and IT - networking experience required)

Core Education & Certifications

• High School Diploma
• Associate Degree: Electronics, computer science, or network engineering preferred.
• CompTIA A+: Validates basic hardware troubleshooting and operating systems knowledge.
• CompTIA Network+: Proves understanding of IP addressing, routing, and subnets.
• OEM Certifications: Factory training from brands like (Preferably Toshiba), Ricoh, Xerox, or Konica Minolta.

Technical & Networking Skills

• IP Networking: Configuring static IPs, subnet masks, gateways, and DNS settings.
• Print Protocols: Deep knowledge of TCP/IP, raw port 9100, LPR/LPD, and IPP.
• Network Scanning: Setting up SMBv3, FTP, and secure SMTP authentication for Scan-to-Email.
• Security Standards: Configuring SSL/TLS certificates, 802.1X authentication, and hard drive encryption.
• Driver Management: Installing and troubleshooting PCL6 and PostScript drivers across enterprise print servers.

Hardware & Mechanical Skills

• Electromechanical Repair: Replacing rollers, fuser units, laser assemblies, and transfer belts.
• Diagnostic Tools: Using multimeters to test voltage, continuity, and circuit boards.
• Schematic Reading: Interpreting complex wiring diagrams and technical service manuals.

Soft Skills & Physical Requirements

• Customer Service: Explaining complex technical problems to non-technical office workers.
• Physical Stamina: Capability to lift up to 50 lbs and stand for long periods.
• Clean Driving Record: Necessary for traveling daily between different client corporate sites., * Ability to deliver, install, and connect office equipment on-site.
• Strong understanding of equipment processes to efficiently troubleshoot and repair hardware.
• Excellent time-management skills and the ability to effectively prioritize service calls.
• Strong problem-solving skills regarding network and hardware issues.
• Ability to collaborate effectively within a team environment.
• Commitment to providing excellent customer service.

Necessary Requirements (Please only apply with the following experience)

• Valid driver's license.
• Previous experience in customer service.
• Experience performing on-site technical maintenance.
• IT on-site training and completion of 6-month benchmark training.
• Specific training in printer and copier maintenance.

Job Type: Full-time

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance