Community Solutions Technical Support Representative

Are you ready to be the hero who ensures seamless connectivity for our community? As a Repair Representative on the Community Solutions team at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability. Join us and be the difference in delivering top-notch service to our community.

What Our Repair Representatives Enjoy Most About the Role

• Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps.
• Providing quality service in account activation, maintenance, billing, problem solving and troubleshooting for Video, Internet and Voice services.
• Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders.
• Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary.
• Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.

Working Conditions

• Normal office conditions with various schedules, including holidays.

• High school diploma or equivalent, * 1+ year(s) in cable operations or telecommunications call centers or equivalent combination of education and experience

Skills & Abilities

• Strong verbal and written communication
• Complex problem-solving and follow-up skills
• Attention to detail and excellent customer service
• Positive phone demeanor
• Ability to train and guide other representatives
• Knowledge of Bulk/MDU offerings, technical requirements, and billing
• Proficiency with PCs, Microsoft Office Suite, and intranet navigation
• Knowledge of billing systems and troubleshooting for Video, Internet and Voice services

Preferred Qualifications

• 1+ year(s) of experience in customer service and technical support, * High school or equivalent (Required)

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career., * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance