IT Desktop Support Technicians

Healthcare IT Leaders

Ronkonkoma, United States of America

yesterday

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Ronkonkoma, United States of America

Microsoft Active Directory

Macintosh Computers

Dynamic Host Configuration Protocol

Desktop Computing

DNS

Issue Tracking Systems

Microsoft Office

Microsoft Operating Systems

Microsoft Software

Citrix Systems

TCP/IP

Network Routers

System Availability

Extreme Programming (XP)

Laptops

Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
Coordinates with vendors on break/fix issues as necessary, Images, installs, and supports software for all workstation types
Troubleshoots, supports, and repairs hardware

High School Diploma or equivalent required
Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
Experience with service delivery modes, processes, techniques and tools, required
Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
Knowledge of Citrix, Networking (TCP/IP, DNS), required
Excellent written and oral communications skills as well as analytical and organizational skills, required.
Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred
ITIL v3 Foundation or Six Sigma Certification, preferred