Hybrid) Observability Engineer II

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned., * Design, implement, and operate enterprise observability solutions using Dynatrace and LogicMonitor.

• Configure and maintain application performance monitoring (APM), infrastructure monitoring, synthetic monitoring, logs, alerting, and dashboards.
• Build service views, business dashboards, and health indicators for critical platforms.
• Define alerting standards, noise reduction strategies, and proactive detection practices.
• Support incident triage, root cause analysis, and post-incident reviews.
• Support capacity planning, performance trend analysis, and availability reporting.

Secondary responsibilities: DevOps and Platform Enablement

• Integrate observability into CI/CD pipelines and deployment workflows.
• Support post-deployment validation and release health checks.
• Collaborate with DevOps and platform teams to improve release visibility and operational readiness.
• Provide observability support for platforms such as Salesforce, Java, MuleSoft, and Mobile applications.

Equivalent combination of education and experience is considered., * Bachelor's degree or equivalent practical experience.

• 6+ years of experience in observability, monitoring, SRE, or platform operations roles.
• Strong hands-on experience with Dynatrace and LogicMonitor.
• Strong understanding of observability concepts including metrics, logs, traces, alerting, and RCA.
• Experience supporting enterprise-scale, high-availability systems.
• Working knowledge of Windows, Linux, and infrastructure concepts.
• Knowledge of GitHub, VS Code, and CI/CD tools and processes.
• Familiarity with AI-assisted coding tools to improve productivity and automation.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience integrating observability with DevOps and CI/CD pipelines.
• Experience with Salesforce platform monitoring and SaaS observability.
• Working knowledge of scripting languages (Python, Bash, Ruby, etc.).
• Experience using AI-assisted coding tools for automation or configuration tasks.
• Certification or training in AI-assisted development or code assistants (AWS or similar) is a plus.
• Experience with cloud platforms (AWS preferred).
• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees., Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on call will be required.

The anticipated starting salary range for this role is $79,400.00 - $151,158.00

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.