Desktop Support
LaBine and Associates
San Francisco, United States of America
5 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
San Francisco, United States of America
Tech stack
Microsoft Word
Microsoft Excel
Microsoft Windows
Software Applications
VoIP
Microsoft Outlook
Desktop Computing
Virtual Private Networks (VPN)
Microsoft PowerPoint
Office365
Peripherals
Information Technology
Laptops
Job description
- Deskside and remote technical support for company users.
- Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
- Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
- Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
- Support software applications.
- Set up and support new employee workstation.
- Maintain accurate documentation of incidents, assets, and resolutions.
Requirements
- Associate degree in Information Technology or an equivalent combination of education and experience.
- 6+ years of desktop support experience
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.