Mobile Support Technician

We are seeking a Mobile Support Technician for an on-site, project-based role in the Everett area. The primary responsibility will be providing mobile device support, including the deployment of new devices to employees. The ideal candidate will have a background in technical support, experience training end-users on smartphone usage, and possess administrative skills for tasks like scheduling appointments., * Support mobile device operations, including provisioning smartphones and resolving customer support incidents.

• Manage assets by cataloging all smartphones, ensuring appropriate asset tagging, and tracking assigned users.
• Train end-users on the proper use of smartphones through one-on-one, web-based, or classroom settings.
• Provide first-level support for all mobile devices, handling requests via phone, email, or IT service management tickets.
• Assist with the installation of applications on smartphones and manage subsequent security settings.
• Work with Mobile Device Management (MDM) tools for asset, update, and endpoint management.

An educational background in technology from one or more of the following sources is required:

• An associate's degree or higher in information technology.
• Applicable IT certification (e.g., CompTIA, Google IT certifications).
• Military training in a relevant field.

Experience:

• Personal or professional hands-on experience with technology, with a preference for computer hardware or mobile devices.
• A background working in a customer-facing environment with end-users.

Technical Skills:

• Technical knowledge of mobile phone and PC troubleshooting.
• Ability to perform administrative tasks such as calendar planning, scheduling, and email management., * Must have reliable transportation for initial training in Renton and subsequent work in Everett.
• Flexibility with work hours is required. The primary schedule is 1:00 PM to 10:00 PM, Monday through Friday, with initial training from 7:00 AM to 4:00 PM.
• Must be able to meet the physical requirements of the role, including lifting up to 35 pounds and standing for most of the day.
• Excellent communication and customer service skills are necessary.
• Must be a team member who is also comfortable working independently.
• A desire to learn, grow, and develop professionally.
• Must be able to provide documentation to verify "U.S. Person" status.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at