IT Support & Infrastructure Technician in Fort Lauderdale

• Seeking an experienced IT Support & Infrastructure Engineer to provide onsite technical support for a project engagement while supporting enterprise end users and IT infrastructure in a manufacturing environment. This is a hands-on role requiring experience across desktop support, Microsoft technologies, networking, server support, endpoint management, and IT infrastructure.
• The ideal candidate is comfortable supporting a wide variety of enterprise technologies while delivering exceptional customer service. This position will support project initiatives, day-to-day IT operations, infrastructure tasks, and manufacturing floor users., * End User Computing & Desktop Support
• Provide onsite technical support for enterprise end users.
• Install, configure, deploy, image, and troubleshoot Windows desktops and laptops.
• Perform local and remote system imaging for Lenovo and HP devices.
• Support Windows migrations, including user profiles, Sticky Notes, browser favorites, bookmarks, passwords, Outlook archives, and PST migrations.
• Troubleshoot Microsoft Office 365 applications, Outlook, Teams, OneDrive, and related productivity tools.
• Support displays, docking stations, keyboards, mice, printers, scanners, and other peripherals.
• Configure and troubleshoot meeting room and video conferencing equipment.
• Perform IMAC (Installs, Moves, Adds, and Changes) activities.
• Provide hardware diagnostics, repair, component replacement, and flex station setup.
• Support both onsite and remote users.
• Apple & Mobile Device Support
• Configure, enroll, reset, recover, and troubleshoot MacBooks.
• Support Android and iOS mobile devices.
• Configure visitor kiosks and tablets.

Microsoft Technologies

• Perform Microsoft Intune administrative and support tasks.
• Provide Office 365 administration and end-user support.
• Support Outlook PST migrations.
• Assist with endpoint configuration and device management.

Infrastructure and Server Support

• Provide remote hands support for server, storage, network, and infrastructure teams.
• Assist with server hardware installations, replacements, cable management, and troubleshooting.
• Configure and support virtual machines for training and simulator environments.
• Monitor backup rotations and tape media management.
• Monitor and configure print servers.
• Administer enterprise printers, including scan-to-email and address book configuration.

Network and Infrastructure Support

• Troubleshoot wired and wireless network connectivity.
• Configure switches and perform basic switch administration.
• Configure mini-switches and LAN connectivity.
• Troubleshoot routers, switches, and wireless infrastructure.
• Perform cable testing, tracing, patching, labeling, and documentation.
• Conduct Wi-Fi surveys and reporting within warehouse environments.
• Support visitor Wi-Fi portal administration.
• Perform security surveillance network audits and compliance activities.

Asset and Operational Support

• Maintain hardware inventory and asset management records.
• Coordinate shipping, receiving, and equipment tracking.
• Manage warranty tracking and hardware lifecycle activities.
• Create and maintain accurate documentation.
• Update ticketing systems with work performed and project status.

• 3+ years of enterprise IT support experience.
• Strong desktop and end-user support experience in Windows environments.
• Experience supporting Microsoft 365 and Office applications.
• Experience with Microsoft Intune administration and endpoint management.
• Experience imaging and deploying Windows devices.
• Experience supporting MacBooks, including enrollment, setup, recovery, and troubleshooting.
• Experience supporting Android and iOS mobile devices.
• Experience configuring and supporting printers, print servers, scanners, and video conferencing equipment.
• Strong hardware troubleshooting and repair experience.
• Experience performing IMAC services and enterprise deployments.
• Experience providing remote hands support for server and infrastructure teams.
• Experience supporting server hardware, rack-and-stack activities, cable management, and hardware replacements.
• Experience with virtual machine setup and configuration.
• Experience monitoring backup jobs and tape media management.
• Experience troubleshooting wired and wireless networks.
• Experience configuring switches and performing basic network administration.
• Experience with cable testing, tracing, patching, and labeling.
• Experience using enterprise ticketing systems such as ServiceNow, Remedy, Jira, or similar.
• Experience with hardware asset management, inventory control, and warranty management.
• Knowledge of Active Directory and Azure AD.
• Excellent troubleshooting, communication, documentation, and customer service skills.
• Ability to work independently while collaborating with remote engineering teams., * Experience supporting users in a manufacturing or production environment.

Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.