IT Support Specialist (Systems Administrator)

Are you passionate about technology and helping teams work more efficiently? Staffmark is hiring an IT Support Specialist (Systems Administrator) for a direct-hire opportunity that supports end users, manages IT systems, and drives digital improvements across the organization. If you enjoy troubleshooting, solving problems, and creating a seamless technology experience, this could be the opportunity for you!, * Provide daily IT support to end users, resolving hardware, software, and system-related issues

• Manage and resolve support tickets through IT service management platforms
• Troubleshoot Microsoft 365 applications, SharePoint, and workplace technology solutions
• Provide user guidance, training, and support to improve technology adoption
• Support onboarding activities, including user setup, equipment delivery, and access management
• Coordinate IT equipment installation, replacement, and returns
• Collaborate with vendors on technology solutions, hardware, and service needs
• Maintain IT licenses, contracts, and compliance documentation
• Support IT projects, process improvements, and digital transformation initiatives
• Provide 2nd-level IT support to global teams and emerging markets
• Monitor incidents, service requests, and system performance metrics
• Track and report service KPIs to support continuous improvement
• Follow IT policies, procedures, and industry best practices

• Bachelor's degree in Information Technology, Computer Science, or related field required
• ITIL Foundation certification required
• Microsoft 365, SharePoint, networking, or systems administration certifications are a plus

IT Support Specialist (Systems Administrator) Experience Requirements

• Bachelor's degree in Information Technology or related field required
• 1+ years of professional IT support or systems administration experience preferred
• ITIL Foundation certification required
• Experience providing end-user support in an IT infrastructure environment
• Strong knowledge of Microsoft 365 applications and SharePoint
• Experience supporting hardware, software, and IT projects
• Familiarity with ticketing systems, incident management, and service request processes
• Strong troubleshooting and problem-solving skills
• Ability to prioritize multiple requests while meeting service level expectations
• Excellent communication skills with the ability to support technical and non-technical users
• Fluent English proficiency required
• Experience with Fortinet, Meraki, or CCNA concepts is a plus
• Experience with Power Automate tools is a plus, * Ability to work at a computer for extended periods
• Ability to handle and move IT equipment, including computers and related hardware
• Ability to set up, install, and troubleshoot workplace technology equipment
• Ability to communicate effectively through phone, email, and virtual platforms
• Ability to work in an office environment while supporting users and technology needs

Example offerings may include:

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance options
• 401(k) retirement savings plan
• Paid time off to support work-life balance

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.