Dynamics CRM Business Analyst
Galaxy Infotech Inc.
New York, United States of America
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
New York, United States of America
Tech stack
Program Optimization
Microsoft Dynamics CRM
Microsoft Dynamics
Model-Driven Development
Job description
- Assess and work with highly customized Dynamics 365 solutions, including customer service model-driven apps and case management workflows
- Create process diagrams and document detailed business requirements for transformation initiatives
- Manage stakeholder communications and lead negotiations with the transformation team
- Understand and address IM ops user pain points and operational challenges
- Configure and optimize email-to-case and system-to-case management functionalities
- Conduct user trainings and product demos to support adoption and change management
- Support end-to-end transformation initiatives and system optimization efforts
Requirements
- 8-10 years of professional experience in Microsoft Dynamics 365 CRM implementations and transformations
- Expert-level knowledge of Microsoft Dynamics 365 Customer Service and model-driven apps
- Hands-on experience with email-to-case and system-to-case management configurations
- Strong business analysis skills with proven ability to document requirements and create process diagrams
- Demonstrated expertise in IM ops or investment management operations knowledge
- Excellent stakeholder management and communication skills, with ability to interface across technical and business teams
- Experience leading transformation initiatives and managing cross-functional documentation and delivery