IT Generalist, Infrastructure & Systems Engineering (MSP)

We are an established and growing technology services provider delivering end-to-end IT, networking, cloud, and security solutions to commercial and public sector clients. For more than 20 years, we've built a reputation for providing reliable, scalable technology solutions while developing long-term client partnerships through exceptional service and technical expertise.

Our team supports a wide variety of modern infrastructure environments, giving engineers exposure to diverse technologies, challenging projects, and opportunities to make a direct impact on client success and technical innovation.

Why join us?

6-month contract-to-hire 401k access Health Insurance 40 Hours of Sick Time Weekly Pay, We are seeking a Senior IT Infrastructure & Systems Engineer with deep, hands-on experience across networking, servers, cloud platforms, and security systems. This role is ideal for a highly capable technical professional who thrives in complex environments, can operate independently, solve challenging infrastructure issues, and lead by example in both technical execution and customer service.

As a senior member of the engineering team, you will serve as a primary escalation point, lead infrastructure projects, and mentor junior technicians while supporting a diverse portfolio of client environments.

Key Responsibilities Design, configure, troubleshoot, and optimize complex IT infrastructure environments. Act as the senior escalation resource for advanced networking, server, cloud, and infrastructure issues. Lead infrastructure deployments, upgrades, migrations, and modernization initiatives. Administer, support, and optimize Microsoft 365 and Microsoft Azure environments. Install, configure, and troubleshoot both physical and virtual server infrastructure. Deliver exceptional technical support through both remote and onsite engagements. Mentor and develop Tier 1 and Tier 2 engineers through technical guidance and knowledge sharing. Maintain detailed technical documentation and communicate effectively with both clients and internal teams.

Technical Expertise Advanced Networking

Expert-level experience configuring and troubleshooting enterprise networking environments including: Cisco Meraki Dell Networking HP ProCurve Aruba Ubiquiti

Strong understanding of: VLANs Routing VPNs Firewall configuration Network segmentation Servers & Virtualization Physical server deployment, configuration, and troubleshooting VMware ESXi Microsoft Hyper-V Storage platforms including Synology NAS, Dell EMC, or similar enterprise storage Backup, replication, and disaster recovery solutions Microsoft Cloud & Azure

Deep hands-on administration of: Microsoft 365 Exchange Online SharePoint Microsoft Teams Intune Entra ID (Azure Active Directory)

Azure experience including: Virtual Networks Virtual Machines Identity & Access Management

Ability to independently design, deploy, administer, and troubleshoot cloud infrastructure.

Security & Access Control Systems

Experience supporting physical security and access control solutions such as: Paxton Net2 ProdataKey Turing Milestone Axis Hikvision Comparable enterprise security platforms

Understanding of complete system deployments including: Controllers Cameras Cabling System integrations Peripherals

Experience supporting: Printers Scanners Copiers

Ability to diagnose both software and hardware-related issues, including internal component troubleshooting.

Telephony Hands-on administration of: Avaya Cloud Office Avaya IP Office

User provisioning Call routing Auto attendants SIP trunking Extensions Hunt groups On-premises integrations

Ability to troubleshoot VoIP performance issues including: Latency Jitter Packet loss

Experience migrating legacy telephony environments to cloud-based solutions with minimal downtime., 10+ years of hands-on IT infrastructure and systems engineering experience. Demonstrated ability to independently configure, troubleshoot, and support complex IT environments. Excellent customer-facing communication and technical documentation skills. Experience supporting multiple client environments; MSP experience is strongly preferred. Proven ability to lead technical projects and mentor junior engineers. Preferred Certifications Microsoft Azure Solutions Architect Expert Microsoft 365 Administrator Expert Cisco Certified Network Associate (CCNA) or equivalent Why Join Us? High level of autonomy and trust with minimal day-to-day oversight. Exposure to a wide range of modern technologies and client environments. Opportunity to lead impactful infrastructure projects from planning through execution. Ability to influence technical standards, best practices, and engineering processes. Collaborative environment that values continuous learning, mentorship, and technical excellence.