IT Infrastructure Support

• Own and evolve client''s business system architecture, including the development and maintenance of a 3-year systems roadmap.
• Process Improvement: Partner with Sales, Operations and Finance to eliminate manual & inefficient processes and improve end-to-end workflows (Order-to-Cash, Procure-to-Pay).
• System Integration: Build and maintain system integrations between core business platforms (Acumatica, Domo, Shopify Plus, Paya, ShipHawk, and SPS Commerce) to ensure real-time data accuracy.
• Data Integrity: Proactively audit data synchronization between systems to ensure the ERP remains the system of record.
• Core Application Administration: Oversee the configuration, maintenance and performance of the core business platforms.

AI & Workflow Automation

• Workflow Development: Partner with departments to identify manual inefficiencies and build custom AI-assisted workflows or agents to increase operational effectiveness.
• AI Subject Matter Expertise: Act as the lead for Large Language Model usage, providing the training to help staff leverage AI for strategic thinking and improved efficiency.
• AI Administration: Support the IT & Systems Manager in the governance and secure rollout of AI tools across the organization.

IT Infrastructure Support

• Oversee the IT & Systems Specialist in the following areas, if needed:

• Maintenance of productivity platforms (Google Workspace, Microsoft 365, RingCentral, Zendesk)
• IT Helpdesk support, including software, hardware & network configuration & troubleshooting.
• User account administration across multiple platforms.
• Onboarding of new users and removal of IT access for departing users.
• System implementations and upgrade projects.

• Bachelor''s degree in Information Systems, Computer Science, or related field.

Experience

• 5+ years in Business Systems Management in global, fast-paced, distributed environments.
• Experience supporting & enhancing core business systems (ERP, E-commerce, BI, CRM), prioritizing an integration mindset over specific platforms.
• Familiarity with distribution industry workflows (inventory, purchasing, order fulfillment).
• Systems fluency across multiple SaaS categories and practical experience using middleware tools for system integration.
• Data literacy: Understanding of relational databases and basic SQL proficiency.
• AI literacy: Practical experience implementing AI tools like Gemini to automate repetitive administrative or data-entry tasks.
• Logical mapping experience, creating detailed data-flow diagrams and technical documentation for complex system integrations.
• Experience working with 3rd party SaaS vendors.

Skills & Aptitudes

• Strong communication and documentation skills with the ability to collaborate across all departments, and to create clear technical documentation and SOPs for both technical and non-technical users.
• High level of organization, multitasking, and accountability.
• Problem-solving mindset and ability to operate independently.
• Ability to view the business as a series of connected workflows rather than just a collection of break/fix support tickets.
• Service-oriented approach to supporting the business..
• The ideal candidate is a hands-on builder capable of integrating cross-functional systems and deploying AI-driven workflows that fundamentally change how employees work.