Data Analyst

DatamanUSA, LLC
Honolulu, United States of America
yesterday

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Honolulu, United States of America

Tech stack

API
Google BigQuery
Cloud Computing
Cloud Database
Data Validation
ETL
Data Security
Google Analytics
Python
Metadata Standards
Standard Sql
Chatbots
Delivery Pipeline
Tools for Reporting
Looker Analytics
Data Pipelines
ServiceNow

Job description

*) Build and optimize ETL / ELT pipelines that ingest high-volume Call Center, chatbot, and case management data into BigQuery from Google CES CCaaS / CCAIP, ServiceNow, and related source systems.

*) Maintain dataset structures, data quality controls, and processing reliability across BigQuery and supporting cloud data infrastructure.

*) Create curated data models and semantic-ready tables that support Looker dashboards, operational scorecards, and downstream analytics use cases.

*) Implement and maintain integrations for reporting tools, including BigQuery, Looker, GA4, where applicable, and CCAIP reporting APIs for programmatic access to interaction and agent metrics.

*) Support governed data access, metadata standards, and pipeline automation to improve reporting timeliness, auditability, and reuse across the program.

Requirements

*) Proficient in SQL, Python, ETL tools, cloud platforms, BigQuery, and reporting integrations such as Looker, GA4, and contact center reporting APIs.

*) Ability to support reporting requirements, data validation, and operational analytics needs across business and technical stakeholders.

CONTRACTOR, FULL_TIME, PART_TIME

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