End User Computing (EUC) Engineer

The Senior End User Computing (EUC) Engineer is responsible for defining and delivering the strategy, architecture, and transformation of clients end-user computing environment. This role focuses on modern workplace technologies, endpoint management, digital experience, virtualization, mobility, identity integration, and automation-ensuring a secure, scalable, and high-performing user environment across a global enterprise., * Define and own the enterprise EUC architecture roadmap spanning endpoint management, virtual desktops, mobility, collaboration, and digital experience.

• Lead modernization initiatives across Windows, macOS, mobile platforms, and virtual desktop environments (VDI/DaaS).
• Establish architecture principles for secure, scalable, and user-centric workplace computing aligned with enterprise IT strategy.
• Drive alignment with Identity, Security, Network, and Cloud architectures to ensure cohesive end-to-end user experience.

Modern Workplace Transformation

• Lead transformation programs such as:

• Device lifecycle modernization (Autopilot / zero-touch provisioning)
• UEM migration (e.g., SCCM Intune / modern management)
• VDI/DaaS optimization (e.g., Azure Virtual Desktop, Citrix, VMware Horizon)

• Enable hybrid work capabilities with seamless, secure, and high-performance user access from any location.
• Drive digital employee experience (DEX) improvements through analytics, telemetry, and automation.

Platform Engineering & Endpoint Management

• Architect and govern endpoint platforms including:

• Microsoft Intune / Endpoint Manager
• SCCM / Configuration Manager (co-management scenarios)
• Jamf or macOS management platforms

• Define standards for:

• OS builds and patch management
• Application packaging and deployment
• Device compliance and configuration baselines

• Enable automation through PowerShell, Graph API, and orchestration frameworks.

Identity, Security & Compliance Integration

• Partner with security and identity teams to embed:

• Zero Trust principles
• Conditional Access and device posture enforcement
• Endpoint security (Defender, EDR/XDR integration)

• Ensure EUC platforms comply with enterprise security, regulatory, and data protection policies.
• Drive integration with IAM platforms (Azure AD / Entra ID, MFA, SSO).

Application Delivery & User Experience

• Architect application delivery models including:

• Native install, virtualized apps, and cloud-based SaaS delivery

• Optimize application performance and user experience across physical and virtual environments.
• Lead self-service enablement via modern catalogs and automation.

Operational Excellence & Governance

• Define EUC operating model, governance frameworks, and service standards.
• Establish KPIs for:

• Device health
• User experience
• Patch compliance
• Service performance

• Drive continuous improvement, automation, and cost optimization across EUC services.

Stakeholder Engagement & Leadership

• Partner with Infrastructure, Security, Service Desk, and Business units to align EUC strategy with organizational goals.
• Translate technical architecture into business value and measurable outcomes.
• Mentor engineers and lead design reviews, technical standards, and best practices.
• Communicate risks, dependencies, and roadmap progress to leadership.

• Bachelor's degree in information technology, Computer Science, or related field
• 10+ years of experience in End User Computing, Workplace Engineering, or Infrastructure Architecture
• Strong expertise in:

• Endpoint management (Intune, SCCM, Jamf)
• VDI/DaaS platforms (Azure Virtual Desktop, Citrix, VMware Horizon)
• Identity integration (Azure AD / Entra ID)

• Proven experience leading enterprise-scale EUC transformation programs
• Deep understanding of:

• Modern device management and co-management models
• OS lifecycle management, patching, and compliance
• Digital workplace and user experience optimization

• Strong architectural, analytical, and stakeholder engagement skills
• Excellent communication skills with the ability to connect technology decisions to business outcomes

Preferred Qualifications:

• Certifications in:

• Microsoft Endpoint Manager / Intune
• Azure Solutions Architect / Workplace Analytics
• Citrix / VMware EUC certifications

• Experience with:

• DEX tools (e.g., Nexthink, Lakeside, Aternity)
• Automation and scripting (PowerShell, Python)
• Zero Trust and endpoint security frameworks

• Experience working in global, regulated enterprise environments

Familiarity with ITSM platforms (e.g., ServiceNow) for EUC service integration