Job Description: Field IT Support Technician (Contract / 1099)

This is contract, work-order-based field work - not a fixed daily schedule. You'll be dispatched to different client sites depending on availability, location, and skill match. Every work order comes with its own scope of work, point of contact (POC), required documentation, and sometimes its own dress code or tool list. We do our best to keep technicians consistently placed, but work is not guaranteed and volume can vary week to week as we bring on and rotate between client sites.

What You'll Actually Do (varies by client/WO)

• Break-fix support, hardware and software troubleshooting, desktop/laptop imaging and builds
• Level 1-2 help desk support: ticket handling within SLA, escalation to Level 3, solution documentation
• Deployments, migrations, hardware/software rollouts, user onboarding/offboarding
• Support for Office 365, Outlook, SCCM, ServiceNow, and similar enterprise tools
• Low-voltage cabling and networking: running cable from IDF to MDF, terminating and testing cable runs, patch cabling, network rack installation and buildout (assembling new racks, prepping switches/firewalls for install, 1-for-1 equipment swaps)
• Wireless Access Point (WAP/AP) installation and cabling, including surveillance camera installs, connecting APs to designated switch ports, and verifying connectivity post-install
• POS, KDS, and printer installation/troubleshooting
• Server room / MDF-IDF rack audits: visual and audio inspection, equipment documentation (make/model/serial), photo documentation, environmental checks (leaks, cooling, cleanliness), and scorecard/checklist completion
• AV and meeting room / videoconferencing support
• Site check-in protocols: contacting onsite and reporting POCs before starting and before leaving, completing required paperwork on-site, and confirming receipt of reports before departure

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Experience with break-fix, SCCM, imaging, ServiceNow, deployments, builds, Office 365/Outlook, and general hardware/software troubleshooting
• Hands-on experience in Windows, Linux, and/or Mac OS environments
• Solid understanding of computer systems, mobile devices, and general tech products
• Ability to diagnose and troubleshoot technical issues independently
• Familiarity with remote desktop tools and help desk software (e.g., Zendesk)
• For networking/cabling work orders: experience with low-voltage cabling, RJ45/keystone termination, cable certification, and networking equipment (switches, WAPs, firewalls)
• Strong problem-solving and communication skills - written and verbal
• Ability to follow detailed, client-specific instructions and complete required documentation accurately

$25 - $40 an hour - Part-time, Full-time, Contract, Pulled from the full job description

• Professional development assistance
• Flexible schedule, * Standard site hours are typically 8:00 AM-5:00 PM with a 1-hour unpaid break, unless the work order specifies otherwise
• Overtime is only paid if approved in writing (email) by the client in advance
• Pay rate is set per work order, generally $25-$40/hour depending on scope, skill requirements, and job complexity

Professionalism & Site Conduct

• Dress code is generally business-casual/workwear (pants, shirts, non-slip work shoes) unless a specific WO states otherwise; no offensive clothing
• Technicians must check in with the designated onsite and reporting POCs before starting work and before leaving site
• Required documentation (checklists, scorecards, diagrams, photos) must be completed and returned per the WO instructions before departure - do not leave site until receipt is confirmed by the reporting POC

Tools List

Technicians are generally expected to supply their own basic hand tools. Specific work orders may require additional tools, including:

• Screwdrivers
• Crimpers
• Punch-down tool
• Cable tracer
• Cable tester / certifier
• Toner
• RJ45 mod plugs
• Cat5/Cat6 data jacks
• Surface mount and/or single/double-port keystone plates
• Cat5/6 patch cords (3-7 ft)

Pay: $25.00 - $40.00 per hour

CK Tech Limited LLC is an IT field and managed services company serving a range of enterprise clients across break-fix, network infrastructure, deployments, and on-site technical support. We work across multiple clients and platforms, and no two work orders look exactly alike - each client has its own scope, tools, documentation process, and site requirements. Technicians who thrive here are adaptable, detail-oriented, and comfortable following a new set of instructions on every job.