IT Specialist

We are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user devices, and business applications. The ideal candidate will have strong troubleshooting abilities, excellent customer service skills, and experience supporting users in a fast-paced enterprise environment., * Analyze, prioritize, resolve, document, and communicate outcomes for incidents and service requests using approved ITSM tools and processes.

• Provide professional end-user support with strong ticket ownership, including clear communication, issue escalation, and follow-through to resolution.
• Install, configure, maintain, and troubleshoot end-user hardware, software, and peripherals.
• Support audio/visual equipment, conferencing technology, and computing needs for meetings and events.
• Assist with planning, deployment, testing, installation, training, onboarding/offboarding support, and technical documentation.
• Maintain and update standard operating procedures and knowledge base articles.
• Support technology lifecycle activities including equipment setup, refreshes, transfers, and retirements.
• Provide technical support for operational equipment, including printer maintenance and basic hardware repairs.
• Track and maintain IT asset inventory, equipment records, spare parts, and stock levels.
• Coordinate repair and maintenance activities with vendors and internal stakeholders.
• Support change management initiatives and follow established IT procedures.
• Maintain organized and safe work areas.
• Perform other duties as assigned.

• 5+ years of hands-on experience supporting enterprise IT environments.
• Experience with:

• Windows desktop deployment, configuration, and troubleshooting
• PC hardware installation, configuration, and repair
• Desktop and peripheral troubleshooting
• Mobile device support (iOS and Android)
• Microsoft Office applications
• Enterprise audio/visual and conferencing systems

• Strong organizational skills with the ability to manage multiple priorities and maintain accurate documentation.
• Excellent customer service and communication skills.
• Experience working in an ITSM/ticketing environment, including service level adherence and escalation processes.
• Ability to work independently with limited supervision.
• Ability to identify challenges, communicate effectively, and drive solutions.
• Experience supporting warehouse, manufacturing, or distribution center environments., * CompTIA A+, Microsoft certifications, or similar industry certifications.
• Foundational knowledge of networking concepts including WLAN, LAN, TCP/IP, VLANs, and routing.
• Network and endpoint troubleshooting experience.
• Active Directory user administration experience.
• Experience supporting Windows Server environments.
• Knowledge of DHCP, DNS, and other core networking services.
• Experience with endpoint management, security, VPN, or VDI tools.

If you're a hands-on IT professional with a passion for troubleshooting and delivering exceptional customer support, we'd love to hear from you.