Release Manager - New York City or Wilmington, Delaware
Role details
Job location
Tech stack
Job description
- Own the release lifecycle end-to-end - from planning and scheduling through deployment, validation, and post-release monitoring across Card Auth systems (VTS, Tandem, Mainframe).
- Drive release governance - establish and enforce release readiness criteria, entry/exit gates, change management standards, and rollback procedures.
- Facilitate cross-functional coordination - act as the central point of contact across Development, Testing, Infrastructure, Production Support, and Business stakeholders to align on scope, timelines, dependencies, and risk.
- Manage release calendars and cadence - maintain a structured release schedule, manage competing priorities, and ensure releases are sequenced to minimize risk and maximize throughput.
- Lead Go/No-Go decisions - aggregate test results, defect metrics, environment readiness, and stakeholder sign-offs to drive confident, data-backed release decisions.
- Identify and mitigate release risks - proactively surface blockers, dependency conflicts, environment issues, and resource constraints; drive resolution with urgency.
- Drive continuous improvement - conduct release retrospectives, track release health metrics (cycle time, rollback rate, defect leakage), and implement process improvements to increase release velocity and reliability.
- Manage escalations - serve as the escalation point for release-related issues; communicate status, impact, and resolution plans to leadership with clarity and confidence.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
Requirements
Minimum 10 years of hands-on Release Management experience in large-scale, mission-critical environments - preferably in payments, card processing, or financial services.
-
Proven track record of managing releases across distributed systems, mainframe platforms, and modern application stacks.
-
Experience managing releases in environments with high transaction volumes (millions of transactions per day) and zero-downtime expectations. Technical Knowledge
-
Strong understanding of CI/CD pipelines, deployment automation, and release orchestration tools (e.g., Jenkins, Spinnaker, uDeploy, or equivalent).
-
Familiarity with card authorization flows, payment networks (Visa/Mastercard), and transaction processing systems is a strong plus.
-
Working knowledge of test management tools (qTest, ALM) and defect tracking systems (JIRA).
-
Understanding of environment management, configuration management, and infrastructure dependencies. Leadership & Soft Skills
-
Exceptional facilitator - able to drive alignment across multiple teams, resolve conflicts, and keep meetings focused and outcome-driven.
-
Go-get attitude - proactive, resourceful, and relentless in removing blockers and driving releases to completion.
-
Strong communicator - able to translate technical release details into clear, concise updates for leadership and non-technical stakeholders.
-
Calm under pressure - comfortable making decisions in high-stakes, time-sensitive situations (production incidents, hotfixes, emergency releases).
-
Metrics-driven mindset - uses data (release health, defect trends, cycle time) to drive decisions and continuous improvement.
Benefits & conditions
Pay Range*: $90/Hr