Technical Support Tech I

This is a high-impact, short-term project role for an IT Support Technician in a fast-paced, high-visibility deployment environment. The position involves providing hands-on technical support to end users, requiring an immediate start and minimal ramp-up time. The ideal candidate will thrive in a busy, dynamic setting and is focused on rapid problem identification and resolution., * Provide hands-on hardware and software troubleshooting for both Mac and Windows environments.

• Respond to technical support requests from telephone calls, email, and personnel.
• Manage and resolve issues within a high-volume ticketing system, adhering to service level agreements (SLAs).
• Support device deployments, rollouts, and upgrades in an enterprise setting.
• Document, track, and monitor problems to ensure timely resolution.
• Assist with Active Directory and Office 365 user support.

Experience: 1-3 years of experience in Help Desk, Desktop Support, or Field Technician roles within an enterprise environment.

Technical Skills:

• Experience with hands-on hardware and software troubleshooting.
• Proficiency with Active Directory and Office 365.
• Ability to support both Mac and/or Windows operating systems.
• Experience working with high-volume ticketing systems and SLAs.

Abilities: Must possess strong customer-facing communication skills and be able to work onsite five days a week.

Preferred Qualifications

• Experience with large-scale deployment or device rollout projects.
• Background in providing hypercare or post-go-live support.
• Any exposure to AWS or cloud infrastructure environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at