GECX (Gemini Enterprise for Customer Experience) Developer

Siri InfoSolutions Inc
Charlotte, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Charlotte, United States of America

Tech stack

Java
JavaScript
Artificial Intelligence
Python
Node.js
Systems Integration
Google Cloud Platform
Chatbots
Genesys
Bots
REST
Webhooks
Cisco networks
Web Api

Requirements

We are looking for a GECX Developer with 4-8+ years of experience in building AI-powered customer service solutions using Google Contact Center AI (CCAI/GECX) and Dialogflow CX., * Experience with Google CCAI (GECX)

  • Strong knowledge of Dialogflow CX for creating conversational chatbots and voice bots
  • Experience integrating chatbots with contact center applications and backend APIs
  • Good understanding of conversational AI, intents, entities, flows, and webhooks
  • Experience with REST APIs and cloud platforms (Google Cloud is preferred)
  • Knowledge of JavaScript, Node.js, or Java/Python is a plus
  • Good communication and problem-solving skills

Nice to Have:

  • Google Cloud Platform (Google Cloud Platform) experience
  • Contact center domain experience
  • Knowledge of telephony integrations (Genesys, Cisco, etc.)

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