Technology Support Specialist

An immediate opening is available for a Technology Support Specialist. This role involves providing comprehensive technical support in a dynamic environment. The specialist will manage software changes, handle desktop support, and resolve computer-related problems to ensure operational efficiency., * Provide Level 1 and 2 support, with escalation of Level 3 issues.

• Manage proprietary software changes and the introduction of new technologies.
• Perform full desktop support, including diagnosing system issues, reimaging computers, and providing password assistance.
• Resolve all field computer-associated problems.
• Utilize a ticketing system to manage and track workflow.
• Work with vendors and track service agreements.
• Maintain hardware inventory to facilitate new user setup.

Experience: A minimum of two years of Level 1 Help Desk experience is required.

Technical Skills: Candidates must have demonstrated success in troubleshooting PC-related problems within a Windows environment. This includes a strong technical knowledge of computers, networks, systems, and the internet.

Work Authorization: Legal authorization to work permanently in the United States for any employer without requiring visa transfer or sponsorship is necessary., * An associate degree in Computer Science or a related field, or an equivalent combination of education and experience.

• Two or more years of combined Level 1 and 2 Help Desk experience.
• Experience with supporting and maintaining a LAN/Server environment.
• Proficiency in installing system changes and providing sign-on maintenance.
• Experience with setting up networked computers and ordering office computer equipment.
• A basic understanding of printers, telecommunication systems, and video conferencing equipment.
• Prior experience working with vendors.
• Ability to travel locally to corporate and district offices.

Core Competencies

• A self-starter who can work independently and solve problems without direct supervision.
• Interpersonal skills to work effectively with users and vendors.
• Written and verbal communication skills.
• The ability to balance multiple priorities and manage demands.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at