Desktop Support Technician

Summary: This role oversees the day to day support needs for all desktop IT resources. Assists IT Support and Server Team to provide support as needed. Essential Functions: Essential functions include the following. Other duties may be assigned.

1. Excellent customer service while performing administrative functions as it relates to supporting desktop resources.
2. Maintain infrastructure software for imaging new desktops/laptops.
3. Responds to desktop support requests from employees and consultants.
4. Trouble shooting internal network, printing, and soft phone issues.
5. Create and maintain active directory and O365 accounts and groups.
6. Establishes new systems as requested by employees to support day-to-day operations.
7. Maintain virus protection solution for desktops/laptops.
8. Maintain full disk encryption solution on desktops/laptops.

Adaptability and flexibility in a rapidly changing environment Self-starter and self-motivated Ambitious spirit - brings fresh ideas to the table and finds creative solutions to problems Positive attitude with outstanding communication and listening skills Education: High School Diploma required, Associate's Degree preferred Skills and Experience: Two to five years hands on experience in network computer environment Well versed in troubleshooting issues on Windows desktop OS systems Knowledge of connectivity between desktops and Windows\Linux servers Microsoft Office including Outlook and O365 application experience Microsoft active directory and GPO knowledge Work with anti-virus protection and full disk encryption Knowledge of PC imaging software Must be "hands-on" and assist in completing maintenance work General understand of security and permission controls Ability to setup and maintain desktop systems in a networked environment Ability to interact with other peers and IT vendors Customer service and detail oriented Excellent communication skills, both written and vocal Ability to work effectively on a team and independently Top Skills Details Desktop,Troubleshooting,Active directory,Customer service,Windows,Help desk,Office 365,Help desk support Additional Skills & Qualifications Regarding the Active Directory experience, they need to simply understand how A/D works, be able to create a group / user and add a group. They only need to know how Group Policy (GPO) works. The imaging tool they use is "Manage Engine".

This is a Contract position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Indianapolis,IN.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.