Senior Software Engineer

Join Fortune 7 CVS Health as a Senior Software Engineer to lead and advance our Site Reliability Engineering (SRE), AIOps, Observability, and Monitoring capabilities in the CVS Digital team. We are seeking a proactive and detail-oriented software engineer for Frontline Support (L1 & L2) to provide first and second level support for our applications, platforms, and services. This role is critical in ensuring high availability, quick issue resolution, and seamless user experience by troubleshooting, diagnosing, and resolving incidents across systems. You will collaborate closely with engineering, DevOps, and product teams to identify root causes, implement fixes, and continuously improve system reliability., * Monitor application performance, system health, and alerts using APM tools such as AppDynamics, Grafana, and Splunk

• Act as the primary point of contact for incident management and service requests
• Conduct initial triage, classify issues, and prioritize tickets in alignment with SLAs and SLIs
• Resolve routine issues by leveraging runbooks and established standard operating procedures
• Escalate complex incidents to L2/L3 support teams with comprehensive documentation
• Provide timely communication on incident status, updates, and resolutions to stakeholders and end users
• Work within REST APIs, microservices-based architectures, and cloud platforms (AWS, Azure, GCP)
• Troubleshoot and debug SQL queries across relational and non-relational databases
• Support CI/CD pipelines and assist with deployment-related troubleshooting
• Automate repetitive operational activities using scripting languages such as Python and Shell
• Maintain, update, and enhance runbooks, knowledge repositories, and SOPs
• Perform in-depth troubleshooting across applications, APIs, and underlying infrastructure
• Analyze logs, metrics, and traces to identify and resolve root causes
• Debug application issues at the code level (preferably in Java, Python, or similar technologies)
• Implement data corrections, configuration changes, and minor code or script updates
• Collaborate with engineering teams to deploy bug fixes, enhancements, and patches
• Participate in post-incident reviews and contribute to root cause analysis (RCA) initiatives

• Bachelor's degree in computer science, Engineering, or related field
• 3+ years of experience in application support, production support, or SRE roles
• Strong understanding of application architecture, APIs, and distributed systems
• Hands-on experience with debugging, log analysis, and incident management
• Experience with ticketing tools (ServiceNow, Jira, etc.)
• Good understanding of Linux/Unix systems, * Experience in IT, SRE, DevOps, or Software Engineering.
• Experience in healthcare, finance, enterprise SaaS, or highly regulated industries.
• Familiarity with Open Telemetry, Observability and AIOps platforms
• Knowledge of DevOps practices, CI/CD tools, Kubernetes, Docker, and containerized environments
• Exposure to GenAI/Automation tools (OpenAI, CoPilot, Gemini, Claude etc.) in L1 support environments.
• Basic coding ability to troubleshoot, fix issues and build self-healing or auto-remediation workflows.

Education:

• Bachelor's degree or equivalent work experience in Computer Science, Engineering, or related discipline.
• Certifications in Cloud platforms, or DevOps are a plus.

Leadership Competencies:

• Customer-first mindset with a passion for delivering exceptional service.
• Strategic thinking and execution excellence
• Strong communication and stakeholder influence
• Data-driven decision making and Continuous improvement mindset

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.