Technical Support/Desktop and End User Support

Bright Sol
Sacramento, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Sacramento, United States of America

Tech stack

Microsoft Windows
Bash
Cloud Computing Security
Identity and Access Management
Issue Tracking Systems
IT Management
Python
SharePoint
Security Information and Event Management
Software Troubleshooting
Microsoft InTune
Azure Security Center
SolarWinds (Software)
Patch Management
3-tier Architectures
Prisma Cloud Platform
ServiceNow

Requirements

  • 7+ years of Tier 2/Tier 3 Desktop & End User Support
  • Strong hands-on experience with Microsoft Intune and Apple Business Manager
  • Microsoft 365 Administration:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Microsoft Defender for Endpoint
  • Microsoft Bookings
  • User Licensing Management
  • MDM
  • Ticketing Systems (SolarWinds, Samanage, ServiceNow, or similar)
  • Patch Management
  • Cloud Security & IAM
  • Prisma Cloud / Prisma Access
  • Networking
  • SIEM, Threat Detection & Incident Response
  • Python or Bash Scripting
  • Compliance & Governance
  • API Integration & Automation, * 7+ years of enterprise IT support experience
  • Lead-level experience supporting large enterprise environments
  • Strong troubleshooting, communication, and documentation skills

Apply for this position