Technical Solutions Engineer (II)

THE JUDGE GROUP, INC.
Redmond, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 187K

Job location

Redmond, United States of America

Tech stack

Java
API
Data analysis
Bash
Big Data
VoIP
Cloud Computing
Information Systems
Software Debugging
Distributed Systems
Monitoring of Systems
Mobile Application Software
Python
Network Protocols
Standard Sql
Software Engineering
SQL Databases
Scripting (Bash/Python/Go/Ruby)
Information Technology

Job description

We are seeking a Technical Solutions Engineer II to provide advanced technical support and troubleshooting for communication platform products. The ideal candidate combines strong analytical skills, SQL expertise, and customer-facing experience to investigate complex technical issues and drive resolution across cross-functional teams.

This role involves working closely with Product, Engineering, and external partners to troubleshoot production issues, analyze data, identify root causes, and improve the overall customer experience. Responsibilities

  • Investigate and resolve complex technical issues reported by customers and partners.
  • Perform root cause analysis using logs, monitoring tools, and SQL-based data analysis.
  • Partner with Engineering teams to diagnose product defects and validate fixes.
  • Provide technical guidance and support for communication technologies including RCS and SIP-based solutions.
  • Analyze large datasets to identify trends, anomalies, and operational issues.
  • Troubleshoot mobile application issues across Android and iOS platforms.
  • Document findings, technical solutions, and support processes.
  • Drive issue resolution while maintaining a high level of customer satisfaction.
  • Participate in incident response, escalation management, and postmortem reviews.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience.
  • 3+ years of experience troubleshooting technical issues for customers, partners, or internal stakeholders.
  • 3+ years of experience using SQL for data analysis and problem investigation.
  • Experience analyzing logs, APIs, system behavior, and production environments.
  • Strong communication and stakeholder management skills., * 2+ years of experience working with SIP, RCS, SMS, VoIP, or communication technologies.
  • 2+ years of Android or iOS application development experience.
  • Experience supporting large-scale distributed systems.
  • Familiarity with APIs, networking protocols, and cloud technologies.
  • Experience with scripting languages such as Python, Java, or Bash.
  • Knowledge of monitoring and observability tools.

Key Skills

  • Technical Troubleshooting
  • SQL
  • Data Analysis
  • Root Cause Analysis
  • SIP
  • RCS
  • Android
  • iOS
  • API Debugging
  • Distributed Systems
  • Customer Support Engineering
  • Incident Management
  • Networking
  • Communication Technologies

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