IT Field Engineer

This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at large construction jobsite s in Richmond , V A .

Responsibilities

• Interacts in - person, via telephone, email, IM, and web interface to assist users across assigned project sites .

• Analyze s , prioritize s , troubleshoot s , and resolve s technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs .

• Installs and maintains software /equipment/networks at assigned jobsite s .

• Responsible for creation, tracking, and resolving incidents and tasks in SolarWinds/ Samanage .

• Records, tracks, and audits equipment using the established asset management system ( Samanage ) and processes, including asset recovery at assigned jobsite s .

• Responsible for maintaining company security through established tools.

• Responsible for implementing rollouts for company technology that may impact assigned jobsite s .

• Follows ITIL processes for incident and problem management.

• Provides IT training during onboarding and provisions assets following established best practices.

• Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.

• Takes i nitiative to work with other cross-functional IT team members to improve the quality of service.

• Remains current on information technology, especially mobility solutions for business needs.

• Works with jobsite team s to design and i mplement infrastructure according to company standards .

• Liaison with project team members to plan for jobsite IT needs during project lifecycle s .

• Determine s , recommend s , procure s , and execute s products or services that best fit the requesters needs, within DPR large project standards.

• Implement s and follow s large project jobsite standardization practices.

• Work s with service providers and trade partners to install and implement jobsite technologies.

• Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project site s

• Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis.

• Flexibility to identify , obtain approval, and self-schedule afterhours or weekend work when needed.

• Troubleshoot s various technical issues as level 1, level 2, or level 3 support .

• Coordinate and track IT project deadlines and tasks.

• Excellent organizational , interpersonal , time-management skills

• Technically skilled in networking Cisco Meraki hardware (MX, Router, Switch, VPN), Networking Protocols ( TCP/IP , DHCP, FTP/SFTP, HTTPS)

• Able to support video conferencing and scheduling hardware/software

• Experience supporting Dell/ Lenovo /Microsoft workstations and peripherals

• Able to support Mobile devices ( i OS/Android)

• Skilled in Microsoft O ffice 365 and supporting diverse applications

• Ability to react quickly and efficiently to high pressure situations

• Expert in troubleshooting and root cause analysis

• Team player, accepts & seeks feedback

• Perform quality work within deadlines with or without direct supervision

• Interact professionally with other employees, customers, and suppliers

• Work effectively as a team contributor on all assignments

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

• Experience with Monday.com project tracking a plus

• Experience with Meraki a plus

• Experience with Microsoft Teams a plus

• Experience with Poly VC / VOIP a plus

• Experience with Microsoft Intune a plus

• Experience with Microsoft Autopilot a plus.

• Experience with fiber optic technology

• Experience with low voltage

Education

• AA degree in Co mputer Science or related field preferred , or equivalent related work experience

• ITIL Foundation certification preferred

• CompTIA A+ and Network+ preferred

• CCNA or MCSA certifications a plus

• ECMS (Meraki) a plus

Experience

• 3 + years experience in Technical Support role

• 1 + year experience in a Field Support role

• AEC industry experience a plus, * Ability to lift 50 lbs.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at www.dpr.com/careers .   You must create an Indeed account before continuing to the company website to apply