Help Desk Specialist

The information Technology Specialist provides support to company users of computer applications and, * Assist users and provide support for company owned hardware and software.

• Completes ordering, tracking, imaging, and deployment of hardware for the IT department.

• Maintain a troubleshooting tracking log ensuring timely resolutions of problems.

• Collaborate with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems.

• Identify scans and cleans infected desktop/laptop systems.

• Document solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences.

• Provide feedback on problematic trends and patterns in technical support to supervisor.

• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

• Call software and hardware vendors to request service regarding defective products.

• Write or revise user training manuals and procedures.

• Install personal computers, software, and peripheral equipment.

• Run cabling and install electronic technology as required to accommodate all company-based facilities.

• Answer, evaluate, and prioritize incoming all IT Helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

• Consults with programmers to explain software errors or to recommend changes to programs.

• Continuously work in a manner that is safe to self and others.

• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous administrative experience

• Self-starter with multi-tasking skills and great adaptability skills

• Maintain high level of confidentiality

• Excellent verbal and written communication skills

• 3 - 5 years successful Help Desk experience

• Demonstrated proficiency (intermediate level) in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Proficient with Microsoft Server / Exchange

• Familiar with VMware

• Proficient with VOIP technologies

Pulled from the full job description

• Health insurance

• Vision insurance

• Health savings account

• Dental insurance, The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is occasionally moderate.

(OCCASIONALLY-1-25% of the time; FREQUENTLY 26-75% of the time; CONSTANTLY=76-100% of the time)

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Vision insurance