Desktop Support Technician

The Desktop Support Technician is responsible for providing exceptional on-site technical support for computer hardware, software, mobile devices, audio/visual (AV) systems, and telecommunications equipment. This role requires strong customer service skills, technical troubleshooting expertise, and the ability to support end users in a fast-paced environment while ensuring timely resolution of incidents and service requests., * Deliver outstanding customer service by providing prompt, professional, and effective technical support to end users.

• Troubleshoot, diagnose, and resolve hardware, software, operating system, network connectivity, and application-related issues.
• Log, track, update, and resolve incidents and service requests through the organization's ticketing system while meeting established SLA requirements.
• Escalate complex issues to appropriate infrastructure teams, including Network, Security, Systems, or Application Support.
• Support and maintain Windows desktop and laptop environments, including hardware upgrades, repairs, and replacements.
• Deploy, configure, image, and decommission desktops, laptops, tablets, printers, and mobile devices.
• Administer and support Active Directory user accounts, password resets, group memberships, and access requests. Provide support for Microsoft Office, Adobe products, ServiceNow, and other enterprise applications.
• Troubleshoot and support Audio/Visual (AV) equipment, including conference room technology, projectors, displays, video conferencing systems, and presentation hardware.
• Support enterprise phone systems, VoIP devices, softphones, and telecommunications equipment. Manage and support Mobile Device Management (MDM) platforms for mobile device enrollment, configuration, security compliance, application deployment, and troubleshooting., * Background Check Requirements: Must pass a satisfactory criminal background check in accordance with Criminal Justice Information Systems (CJIS) fingerprint-based guidelines upon hire. Must pass an MVR upon hire.
• License Requirements: Must have a valid Texas Driver's License and reliable transportation.
• Tobacco Use Policy: An employee shall not smoke, or use tobacco products, including electronic cigarettes (e-cigarettes), electronic vaping devices, personal vaporizers (PV), or electronic nicotine delivery systems on company property, in company vehicles, or at company activities.

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

• Must be able to pass an extensive background check and fingerprinting (CJIS)
• Must have valid TX driver's license and clean driving record
• An appropriate level of technical training will be required each year
• Must maintain required compliance training in subjects such as HIPAA, Cybersecurity and PCI
• Physical Requirements:
• Periods of sitting at a desk and working on a computer
• Must regularly lift and/or move up to 35 pounds and occasionally up to 50 pounds
• Local travel to customer sites using personal vehicle
• Occasional statewide or out of state travel required for conferences and company events using personal or company provided vehicle
• Frequently required to walk, sit, use hands
• Ability to use standard computer repair tools such as drills, screwdrivers, etc.
• Ability to stand and stoop, kneel, crouch, crawl or climb stairs
• Noise level is usually low to moderate

About Us: GTS Technology Solutions is Employee-owned (ESOP), established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, focusing on state and local government agencies, education institutions, including K-12 and higher ed, healthcare entities and private businesses. Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.