IT Support - Hybrid

• Lead site readiness: access/escorts, safety/PPE, ceiling heights, lift requirements, staging/receiving plans, and downtime windows.
• Manage approved installation contractors for cabling/pathways, racks/cabinets, fiber/copper term/test, and AP mounting; enforce Company standards.
• Run daily execution governance: schedule tracking, risk/issue log, change control, and coordination with plant leadership and corporate IT.
• Enforce QA gates: labeling, testing evidence, port mapping, photo documentation, redlines/as-builts, and punch list closure.
• Coordinate cutovers and hypercare handoff; ensure 'no close without evidence' discipline.
• Local plant IT support (Oceanside) when not traveling: incident triage/on-site resolution, device/peripheral support, basic closet checks, and cutover support; all work tracked in tickets.
• Understand all plant systems and troubleshoot plant equipment.
• ITAM/plant asset duties when not traveling: run asset recovery and redeployment campaigns, coordinate audits/blind counts, and maintain receiving/stockroom/spares operational controls.

Deliverables

• Site readiness checklist and execution plan for each assigned uplift (minimum 2 weeks before start, unless otherwise agreed).
• Daily/weekly status updates during execution (schedule, blockers, risks/issues, change requests).
• Complete closeout package per site within 10 business days of completion (aligned to template).
• Oceanside plant IT support outcomes: weekly ticket summary (opened/closed, top drivers, repeat issues) and top-3 recommendations to reduce recurring downtime.
• Monthly contractor scorecard: safety adherence, documentation completeness, test evidence compliance, and rework/punch list performance.
• ITAM operations outputs: quarterly audit plan and completion report; monthly recovery/redeployment summary and spares accuracy snapshot., * Work style: Hybrid (on-site travel to plants + on-site support at home plant + remote coordination/reporting).
• Primary operating principle: Company retains design authority and QA gates; bulk installation labor (cabling/conduit/lifts/civil) remains with approved contractors managed to company standards.
• Third duty (local coverage): When not traveling, each contractor provides plant IT support duties at their base plant similar to Plant Technology Leaders/Techs, aligned to ITSM processes and ticketing.
• Deliverable discipline: No project close without documentation/test evidence and asset record updates.

Common Standards and Deliverables

• Network uplift lifecycle: Intake * Survey/Engineering Package * Install Governance * Closeout * Hypercare.
• Closeout package (minimum): AP placement map, post-install heatmaps (where applicable), channel plan summary, AP inventory (serial/MAC/location), port mapping/cable chart, photos, punch list closure, and handoff notes.
• ITSM discipline: Work must be tracked via approved ticketing processes; urgent plant-impacting issues may be handled immediately but must be logged and documented.
• ITAM updates (minimum): assets touched updated in system of record with location, custodian (if applicable), lifecycle state, serial/MAC, and disposal/transfer traceability where relevant.
• Safety and compliance: PPE requirements, lift coordination, and plant safety rules.

Plant IT Support (Local Home Site) - Common Expectations

When not traveling, each contractor will support day-to-day plant IT duties at their base facility (Grand Rapids or Oceanside) in alignment with Plant Technician responsibilities. This is intended to improve responsiveness and reduce unplanned downtime by providing skilled, on-site support.

• Incident triage and on-site resolution for plant-critical IT issues (workstations, printers, scanners, label printing, badge readers where applicable, basic network/patching checks, Wi-Fi client connectivity).
• On-site support for onboarding/moves/changes (device swaps, staged deployments, peripheral setup) in coordination with the Service Desk.
• Assist with basic network closet checks (power/UPS status, cable/patch verification, switch/AP status validation) and escalate to corporate network team as needed.
• Support scheduled maintenance windows and cutovers as assigned; coordinate with operations to minimize impact.
• Document work in tickets; maintain concise troubleshooting notes and resolution steps for repeatability.
• Follow cybersecurity/least-privilege practices and escalate security events immediately.

Tools, Access, and Security Requirements

• Company-issued laptop and mobile device preferred; compliance with security policies (MFA, encryption, endpoint management).
• Access to network management portals (role-based, least privilege), documentation repository, ITSM ticketing tools, and asset system of record (e.g., ServiceNow) as required to perform duties.
• Background check, NDA/confidentiality agreement, and acceptable use policy acknowledgement required prior to start.
• No shared accounts; all access must be individualized and removed within 24 hours of offboarding.
• All work products (documents, diagrams, reports, scripts) are JELD-WEN intellectual property and must be stored in designated repositories.

Travel and Expense

Travel will be required to various facilities. Expenses will be reimbursed in accordance with JELD-WEN travel policy and must be pre-approved by the program owner. Contractors should batch site visits when feasible to reduce travel cost and improve efficiency.

• 7+ years leading field deployments in networking/structured cabling/industrial technology implementations.
• Proven contractor/vendor management experience with strong QA discipline (test evidence, labeling, as-builts).
• Working knowledge of cabling standards, MDF/IDF buildouts, fiber/copper testing deliverables, and safety/lift coordination.
• Project execution skills: scheduling, risk/issue management, stakeholder communications, and cutover coordination.
• Plant IT support experience: ability to troubleshoot endpoints/peripherals and coordinate with Service Desk using ticketing discipline.
• ITAM/asset operations experience: receiving/stockroom controls, audits, recovery/redeployment, chain-of-custody/disposal processes.
• Strong documentation and reporting skills.

Engagement Model

• Type: Staff augmentation (contractor through agency preferred).

$37.50 an hour - Contract, Pulled from the full job description

• Travel reimbursement