Enterprise Messaging & Collaboration Systems Engineer - 100% Remote

If you are passionate about modern workplace technologies, thrive in a dynamic environment and want your work to make a real impact across an entire organization, this opportunity for you!

The Enterprise Messaging & Collaboration Team within Information Technology (IT) manages applications used Enterprise wide, primarily focused on collaboration and modernization tools. We provide design, implementation and support services to all departments within Wake County .

The Enterprise Messaging & Collaboration Team is here to keep everything running smoothly, offer help when needed and ensure our collaboration platforms and services meet the needs of Wake County employees.

Plus, we're always working on new projects and systems to better support our Wake County employees.

As an Enterprise Messaging & Collaboration Systems Engineer , you'll work closely with multiple divisions within Information Technology , as well as business units across the county, to provide administration, design, implementation, integration and support for the Microsoft 365 platform and related technologies. This position offers the opportunity to improve enterprise collaboration services, implement new capabilities, troubleshoot complex issues and help modernize the County's digital workplace.

You'll manage multiple initiatives simultaneously while supporting the Microsoft 365 platform, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and related Microsoft 365 services.

In this role you'll assist with platform administration, system integrations, identity and access management, troubleshooting, governance, security, service optimization, and the implementation of new Microsoft 365 capabilities that enhance collaboration and productivity across the organization.

Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related field

Two years of experience in network or database design and administration

Six years of experience in network or database design and administration or systems analysis may be substituted for the combined education and experience requirements

Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience) We are looking for individuals with 3+ years of experience in a combination of the following:

Microsoft 365 Administration (e.g. Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps and related Microsoft 365 services)

Identity and Access Management (e.g. Microsoft Entra ID, hybrid identity, authentication, Conditional Access and directory services)

Enterprise Systems Administration (e.g. on-premises and/or cloud infrastructure)

Microsoft 365 Platform Integrations and Automation (e.g. PowerShell, Microsoft Graph, Power Automate and third-party integrations)

Customer Service and Technical Support (e.g. Help Desk, Tier 2/3 support, enterprise application support and incident troubleshooting)

IT Project Implementation and Administration (e.g. platform migrations, service deployments, upgrades and operational improvements)

We understand that the education you built your expertise and experience can take a variety of paths. You may have gained these skills through direct field experience, a certificate or specialized course, a boot camp, from a mentor, a technical or associate degree, a four-year degree, or another path altogether. We welcome candidates from ALL paths of learning and celebrate the diversity of educational experiences that could have led you into IT. How Will We Know You're 'The One'?

Your expertise should be driven by: Knowledge of and experience with enterprise technology platforms and services, including both on-premises and cloud environments

Ability to communicate clearly and compassionately with team members, staff and the community

Skill in resolving complex technical challenges, troubleshooting enterprise systems and continuously improving the user experience

Knowledge and ability to guide enterprise technology solutions through planning, design, implementation, support and continuous improvement

3.83.8 out of 5 stars Raleigh, NC 27602 Remote $95,542 - $143,314 a year, Wake County Information Technology is in the heart of Raleigh's booming downtown, a part of the Research Triangle area. If you're a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more and garnering a #1 spot in Digital Government experience. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out. The Basics (Required Education and Experience)