IT Desktop Support
Gaylor Electric
Charlotte, United States of America
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Charlotte, United States of America
Tech stack
Microsoft Windows
Remote Desktop Services
Windows Desktop
Computer Equipment
Job description
- Maintains appropriate records, files, and documentation
- Responds to support requests and takes necessary steps to resolve problems
- Documents support issues and solutions
- Remote problem-solving through use of remote connection tools
- Diagnoses Windows and PC hardware issues
- Laptop, tablet, cell phone configurations and deployments
- Basic troubleshooting of LAN and connectivity issues
- Performs data migrations and assists in data restorations on local devices
Requirements
- Uses Gaylor Performance Values as tools to fulfill all job responsibilities
- Possesses an outgoing, amiable personality, and desire to help others
- Effective communication skills, both verbal and written
- Knowledgeable in the Windows desktop environment
- Maintains confidentiality of all Company information
- Excellent time management skills and ability to multitask, * CompTIA A+ preferred; may be obtained within first year of employment, * Previous desktop support or IT helpdesk experience preferred