Computer Lab Monitor

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company's bottom line? Then we'd love to hear from you! We are now hiring for a full-time Computer Lab Monitor to join our Calumet/Altgeld Team!, * Monitors all participants working in the digital resource center and ensures participants are complying with the rules of the digital resource center.

• Behave in a professional manner treating all participants with courtesy and respect.
• Opens and closes DRC daily.
• Maintains daily sign in sheets of participants utilizing the DRC.
• Maintains the reservation process for other agencies/partner's needs.
• Assist participants with printing, saving and retrieving documents, general software troubleshooting, and/or direct resources which may be of assistance.
• Reports and documents any instances of misuse or damage of computers and equipment to the supervisor immediately. Submits tickets to CHA information technology services department help desk for issues related to hardware/software and computer/printers.
• Performs basic maintenance such as changing toner cartridges, loading paper and clearing paper jams.
• Cleans equipment (monitors, computers, and desks) daily or as needed.
• Assist in the receiving and distribution of office supplies and monitors inventory level.
• Answers incoming calls, ensures messages are given to the appropriate individuals, welcome visitors, and responds to routine inquiries related to the DRC.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Facilitates monthly digital literacy affiliated programming.
• Attend mandatory funder program meetings and trainings.
• Required to work one late night monthly and two Saturdays within the year.
• Other duties assigned.

• Must possess basic computer skills. Knowledge of Microsoft Office and intern navigation desirable.
• Must be a self-starter, have integrity, and ability to work independently.
• Good customer service, oral and written communication skills.
• Demonstrated ability to render adequate service to clients and to organize and manage job effectively.
• Ability to work effectively with diverse individuals and groups., * High school diploma required
• 2 years' experience required

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screenings and criminal background checks., Word, Verbal and Written Communication

• The average starting salary for this position will fall in the range of $32,000 and $36,500 annually. Where candidates fall in this range will be based on skill and experience level., Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here! Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.

• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.

• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.

• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do., Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.