Service Desk Personnel

Generis Tek Inc.
Nashville, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 52K

Job location

Nashville, United States of America

Tech stack

LTE (Telecommunication)
Microsoft Active Directory
Virtual Private Networks (VPN)
Network Troubleshooting
Cisco WebEx
Wi-Fi Technology
Cisco networks
ServiceNow

Requirements

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

Active Directory Management

  • Able to navigate Different OUs

  • Able to look up attributes

  • Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

  • Setting up new phones/I pads

  • Resetting iTunes accounts

  • Resetting network settings

  • Backup/Restore device data

Video Conferencing

  • Cisco Webex

  • MS Teams

  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external

  • VPN

  • LTE

  • Wi-Fi, Hardware Deployment

ServiceNow

  • Ticket management

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